Both connect to your helpdesk. Both use AI to resolve tickets. But one has human handover, actions, and live data — and the other doesn't. Yet.
You could build your own AI agent with OpenAI. Or you could not spend $50,000+ and 1,000+ hours. We compared both approaches honestly.
Gorgias locks you into Shopify and charges $0.90/interaction. My AskAI works across platforms and could save you 5-8x. We did the maths.
HubSpot Breeze needs a $90/mo Service Hub seat before AI even starts. My AskAI could save you 3-4x — no seat fees or onboarding, just a flat per-ticket price.
Freddy AI only replies to the first email in a thread. My AskAI handles the whole conversation. Full comparison with 3-4x cost savings inside.
Zendesk's AI needs their most expensive plan. My AskAI plugs into your existing Zendesk and starts resolving tickets for a fraction of the cost.
Fin charges $0.99 per resolution. My AskAI starts at $199/mo flat. Similar performance, more integrations — very different invoice at the end of the month.
My AskAI vs Customerly: Aura bills $0.45 per AI conversation plus $19 to $99 seats, My AskAI from $0.10 a ticket. One replaces your helpdesk, one plugs in.
Wonderchat's Basic plan is $124/mo billed yearly for ~1,000 resolutions. My AskAI Pro is $199/mo, ~$0.12 a ticket. A site widget, or an agent in your helpdesk.
HubSpot Breeze vs Forethought: HubSpot charges $0.50 per resolution. Forethought publishes no price and now belongs to Zendesk. I scored both on 11 criteria.
My AskAI vs Tawk.to: Tawk.to is cheaper and takes 3 of the 11 categories we scored. We take 5 and publish a 72%+ resolution rate. They publish none.
Botsonic's $16 plan buys 1,000 messages, and a GPT-4o reply spends two. My AskAI starts at $199/mo and prices per ticket. Here's the cost math for both.
My AskAI vs Zipchat: one meters every AI reply from $49/mo and doubles the rate on overage, one charges about $0.10 a ticket flat. Here is where each wins.
Macha AI meters tickets in credits, near $0.30 on its default model. My AskAI charges ~$0.10 a ticket on Scale. Five helpdesks to Macha AI's four, no meter.
Decagon AI vs Help Scout: Decagon publishes no price and is sales-led, no trial. Help Scout publishes $0.75 per AI resolution. Not the same purchase.
Forethought AI's Vendr median contract is $74.5K a year. Decagon AI's is $432.8K, nearly six times higher. Neither publishes a price. 11 categories scored.
HubSpot Breeze vs Freshdesk Freddy: Breeze bills $0.50 per resolution, Freddy $0.49 per session after the first 500. That gap decides your bill.
Decagon.ai publishes no price; Vendr's median contract is $432,750/yr. Front.com's Autopilot add-on charges $0.89 per resolved conversation, on top of seats.
Ada CX's own docs name 12 helpdesk handoffs, with no Intercom or HubSpot. Zendesk-owned Forethought lists 23. Both quote-only, Vendr medians $1,000 apart.
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