Glossary
What is a Customer Service BPO? Definition, Models and Pricing
A customer service BPO is a company you pay to hire, train and manage your support agents. It bills per agent, hour or ticket, and often adds setup fees.
Guides
Pricing
Posts: Pricing
-
Moving to AI First Support
What to negotiate at your Zendesk or Intercom renewal
Everyone says get a competing quote and ask for a percentage off. In a Zendesk pricing negotiation the discount is the smallest of four lines on your quote.
-
Pricing
Intercom Fin Cost at Scale: What 30,000, 50,000 and 100,000 Conversations Cost
Intercom Fin cost at scale: $0.99 per outcome, no published volume band. 30,000 conversations is ~$23,760. Ours on Scale is $499 + $0.10 a ticket: $3,299.
-
Pricing
Is Zendesk AI worth it at 30,000 to 100,000 resolutions a month?
Zendesk AI cost at scale is $1.50 a resolution on every plan. We priced 30k, 50k and 100k a month, seats included, against My AskAI's $0.10 a ticket on Scale.
-
Pricing
Featurebase Pricing Explained: Per-Seat Plans & the $0.49 Fibi AI Fee
Featurebase pricing is $29-$99/seat/mo plus $0.49 per Fibi AI resolution, up 69% since 1 July. My AskAI starts at $0.10 a ticket. Real math at 1k, 10k, 50k.
-
Moving to AI First Support
Helpdesk bill too high? How to cut your Zendesk and Intercom costs
Your helpdesk bill is three bills in one; the fastest-growing is the AI success tax. How to reduce Zendesk costs (and Intercom's), line by line.
-
Pricing
Forethought Pricing: The Real Cost Breakdown Behind the Quote
Forethought pricing is never published. Vendr's median is $74,483 a year, behind a 20,000-ticket floor. My AskAI starts at $0.10 a ticket, no floor.
-
Pricing
Salesforce Agentforce pricing explained: what a ticket really costs on Flex Credits vs $2 conversations
Salesforce Agentforce costs $0.30 a ticket on Flex Credits, or $2 per conversation on the other SKU. My AskAI starts at $0.10 a ticket.
-
Pricing
Drift Pricing Explained: What Its AI Chatbots Actually Cost
Drift's pricing starts at $2,500/mo ($30K/yr), and AI chatbots only unlock at Advanced (~$40K+/yr). My AskAI starts at $0.10 a ticket.
-
Pricing
Sierra AI Pricing Explained: What Outcome-Based Really Costs
Sierra AI pricing is outcome-based, roughly $200K-$350K in year one. My AskAI starts at $0.10 a ticket. Real cost math at 1k/10k/50k tickets.
-
Pricing
Tidio Pricing Explained: The Three Metered Pools Behind the $29 Sticker
Tidio pricing looks like $29/mo but bills three pools, and heavy Lyro use pushes you onto Plus at $300/mo plus usage. My AskAI starts at $0.10 a ticket.
-
Pricing
Ada AI Pricing Explained: The Real Cost Behind "Talk to Sales"
Ada AI pricing has no public rate and no deal under 300,000 conversations a year. Here's the real cost stack, the math at Ada's minimum, and cheaper options.
-
Pricing
Chatbase Pricing Explained: What Message Credits Really Cost
Chatbase pricing looks like $0-$400/mo, but one reply burns 1-6 credits. At 10,000 tickets that is $600 or $4,600. My AskAI bills $0.10 a ticket.
-
Pricing
Dixa Pricing Explained: The Real Cost of Mim's €0.35 Per Conversation
Dixa pricing runs €89 to €179 per agent, plus Mim AI at €0.35 per conversation, billed even when it escalates. We ran the math at 1k, 10k and 50k tickets.
-
Pricing
Front AI Pricing Explained: Autopilot, Copilot & the Per-Seat Add-Ons
Front pricing runs $25 to $105 a seat, and the AI costs extra: Autopilot per conversation, plus per-seat Copilot and Smart QA. My AskAI: $0.10 a ticket.
-
Moving to AI First Support
eesel AI Pricing Explained: What You Actually Pay Under the New Pay-as-You-Go Model
eesel AI pricing moved to pay-as-you-go: $0.40 per ticket, no seats or caps. My AskAI starts at $0.10 a ticket. What you pay at 1k, 10k and 50k tickets.
-
Moving to AI First Support
Kommunicate Pricing Explained: What You Actually Pay
Kommunicate pricing starts at $40/mo for 250 conversations, then $15 per 1,000 more. My AskAI starts at $0.10 a ticket. What you really pay at volume.
-
e-Commerce
Alhena AI Pricing Explained: The Per-Conversation Math and the $239 Floor
Alhena AI starts at $239/mo for 200 conversations, then $1.20 each. My AskAI starts at $0.10 a ticket, no sales call. Here's the real cost at volume.
-
Pricing
Kustomer Pricing Explained: The $0.60-per-Conversation Math + Seat Fees
Kustomer pricing is $0.60 per engaged conversation, billed even when the AI escalates, plus $89-$139 seats. My AskAI starts at $0.10 a ticket.
-
Moving to AI First Support
Crisp Pricing Explained: Plans, Hugo AI Credits & the Costs the Page Skips
Crisp chat pricing runs $0 to $295/mo, but Hugo AI is billed by credits. My AskAI starts at $0.10 a ticket. Full cost stack at 1k, 10k and 50k conversations.
-
Freshdesk
Freshdesk Freddy AI Pricing Explained: The $0.49 Per Session Math
Freshdesk Freddy AI pricing looks simple at $0.49 a session, but you pay whether it resolves or not, plus $55+ seats. My AskAI starts at $0.10 a ticket.
-
Gorgias
Gorgias AI Agent Pricing Explained: The $0.90 Per-Resolution Math
Gorgias AI Agent is bundled into plans from $40/mo, then $0.85 to $1.00 per extra AI interaction, also billed as a ticket. My AskAI starts at $0.10 a ticket.
-
HubSpot
HubSpot Breeze AI Pricing Explained: What Service Hub's AI Agent Really Costs
HubSpot Breeze AI pricing is $0.50 per resolved conversation, on a $90+/seat Service Hub plan. My AskAI starts at $0.10 a ticket. What 10k tickets cost.
-
Intercom
Intercom Fin AI Pricing Explained: The $0.99 Per Outcome Math (Plus Seat Fees)
Intercom Fin pricing is $0.99 per outcome (on a $49/mo base plan) plus $29-$132 per seat. My AskAI starts at $0.10 a ticket. Real cost at 1k, 10k, 50k tickets.
Start using AI customer service in your business today
Set up an AI agent on your helpdesk in minutes. Pay only for the tickets it resolves.
