A customer service BPO is a company you pay to hire, train and manage your support agents. It bills per agent, hour or ticket, and often adds setup fees.
Everyone says get a competing quote and ask for a percentage off. In a Zendesk pricing negotiation the discount is the smallest of four lines on your quote.
Intercom Fin cost at scale: $0.99 per outcome, no published volume band. 30,000 conversations is ~$23,760. Ours on Scale is $499 + $0.10 a ticket: $3,299.
Zendesk AI cost at scale is $1.50 a resolution on every plan. We priced 30k, 50k and 100k a month, seats included, against My AskAI's $0.10 a ticket on Scale.
Featurebase pricing is $29-$99/seat/mo plus $0.49 per Fibi AI resolution, up 69% since 1 July. My AskAI starts at $0.10 a ticket. Real math at 1k, 10k, 50k.
Your helpdesk bill is three bills in one; the fastest-growing is the AI success tax. How to reduce Zendesk costs (and Intercom's), line by line.
Salesforce Agentforce costs $0.30 a ticket on Flex Credits, or $2 per conversation on the other SKU. My AskAI starts at $0.10 a ticket.
Forethought pricing is never published. Vendr's median is $74,483 a year, behind a 20,000-ticket floor. My AskAI starts at $0.10 a ticket, no floor.
Drift's pricing starts at $2,500/mo ($30K/yr), and AI chatbots only unlock at Advanced (~$40K+/yr). My AskAI starts at $0.10 a ticket.
Sierra AI pricing is outcome-based, roughly $200K-$350K in year one. My AskAI starts at $0.10 a ticket. Real cost math at 1k/10k/50k tickets.
Tidio pricing looks like $29/mo but bills three pools, and heavy Lyro use pushes you onto Plus at $300/mo plus usage. My AskAI starts at $0.10 a ticket.
Dixa pricing runs €89 to €179 per agent, plus Mim AI at €0.35 per conversation, billed even when it escalates. We ran the math at 1k, 10k and 50k tickets.
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