Chatbase Pricing Explained: The Real Cost Per Ticket

Created time

Jul 10, 2026 04:02 PM

Title length (<60)

Author

Mike Heap

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Ecomm?

How does Chatbase pricing actually work?

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TL;DR: Chatbase charges a flat monthly subscription metered in message credits. It is not per-resolution and not per-seat, but a credit is not a message. One AI reply costs 1 to 6 credits depending on which model you pick, so your real capacity swings up to 6× on a dropdown setting.

Chatbase's model is a flat subscription with a credit allowance baked in. You pick a plan, the plan comes with a monthly bucket of message credits, and your AI agent spends from that bucket every time it answers a customer. There's no charge per resolution, no charge per conversation, and no per-seat license fee: seats are capped rather than billed.

So far that sounds clean, and at first glance it's the most readable pricing in the category. The complication is the unit: a "message credit" is not one reply, and not one message. One AI response consumes between 1 and 6 credits depending on the model your agent is running, which means the plan's real capacity (how many customer answers those credits actually buy) is set by a setting most buyers never consciously choose.

Here is the whole cost stack in one place.

Component	Price	How it's billed	Notes
Monthly subscription	$0 / $32 / $120 / $400 (Free / Hobby / Standard / Pro)	flat per month; 20% off on annual	Enterprise is "Let's Talk", no published price
Message credits (included)	50 / 500 / 4,000 / 15,000 per month	consumed per AI response, 1 to 6 credits by model	A credit is not a message; renews on the 1st
Auto-recharge (overage)	$40 per 1,000 credits ($0.04/credit)	auto-added when you fall below your threshold	~1.5× Pro's blended $0.0267/credit rate
Extra AI agent	$300 per AI agent / year	annual add-on	Every plan, including $400 Pro, includes exactly one agent
Remove "Powered By Chatbase"	$1,188 per year	annual add-on	3.1× the entire annual cost of the Hobby plan

Everything in that table traces to Chatbase's own pricing page and documentation FAQ. Start with the line that decides your bill: the credit.

What does a message credit actually cost you?

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TL;DR: One credit is not one message. A reply on Claude 4.8 Opus costs 6 credits; on the cheapest models it costs 1. Pro's 15,000 credits is therefore either 15,000 replies or 2,500, depending only on the model your agent runs.

Chatbase's own docs FAQ says: "Message credits power your AI Agent conversations. Each response from your AI Agent consumes credits based on the AI model used." The credits-per-response rate is a ladder that climbs with the model you pick.

Model(s)	Credits per response
GPT-5.2 · Gemini 2.5 Pro · Gemini 3.1 Pro · Gemini 3.5 Flash · GLM 5.2 · Mistral Medium 3.5	2
Grok 3 · Claude 4.5 Sonnet · Claude 4.6 Sonnet	3
Grok 4 · GPT-5.5	4
Claude 4.5 Opus · Claude 4.6 Opus	5
Claude 4.7 Opus · Claude 4.8 Opus	6
All other models	1

Now do the arithmetic the pricing page doesn't. Pro comes with 15,000 credits for $400 a month, which blends out to $0.0267 per credit ($400 ÷ 15,000). But 15,000 credits only means 15,000 replies if your agent is on a 1-credit model.

Put it on Claude 4.7 or 4.8 Opus at 6 credits a reply, and those same 15,000 credits buy 2,500 answers. Only the dropdown changed.

There's a second conversion that turns credits into something you can actually budget against, and every competing page skips it. A support ticket is rarely one reply: a customer asks, the AI answers, they follow up, the AI answers again.

The working assumption we use across our pricing math is roughly two AI replies per resolved ticket. So the number to plan against is credits per ticket: credits per ticket = 2 × credits per response.

A 2-credit model is 4 credits a ticket; a 6-credit Opus model is 12.

That's what makes this meter so hard to forecast. My standing view on pricing is that you can only fairly compare meters you can forecast your own usage of, and Chatbase is close to the worst case: your consumption per ticket varies sixfold based on a setting, and you rarely think about that setting when you sign up.

Tickets are the most forecastable unit a support team has. Credits are not, because they're metered per response and multiplied by model. It's why our own meter counts tickets.

What do the four Chatbase plans actually include?

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TL;DR: Free, Hobby, Standard and Pro differ mostly on credits and seats. Every one of them, including the $400 Pro plan, includes exactly one AI agent. A second agent is $300 a year.

Before the credits, look at the AI agent count (it's a row in the comparison grid, well below the plan cards, and it's easy to scroll straight past). On the live pricing grid, Free, Hobby, Standard and the $400-a-month Pro plan all include exactly one AI agent.

Three Chatbase limits: one AI agent on every plan including the $400 Pro plan, five workspace seats at the top of the public ladder, and $1,188 a year to remove Chatbase branding.

No plan on the public grid gives you two agents, and competing "Chatbase pricing" write-ups get it wrong in both directions.

A second brand, a second region, or a staging bot kept separate from your production one is an add-on at $300 per agent per year (that's $25 a month, and you pay it a year at a time).

Here's the full grid as it stands.

	Free	Hobby	Standard	Pro	Enterprise
Monthly	$0	$32	$120	$400	"Let's Talk"
Billed annually	$0	$384	$1,440	$4,800	Custom
Message credits / month	50	500	4,000	15,000	Custom
AI agents	1	1	1	1	Unlimited
AI Actions per agent	0	5	8	12	Custom
Training content size	1 MB	10 MB	20 MB	40 MB	Custom
Workspace seats	1 member	2 members	3 members	5 members	Custom
Concurrent voice calls	None	None	10	20	Custom

The feature unlocks climb the way you'd expect. Standard is the first tier to open up the help-desk module, voice, telephony, outbound campaigns and API access.

Pro adds advanced analytics, source suggestions, and the ability to use past tickets as a training source. Enterprise is where SSO, white-labeling, audit logs and HIPAA eligibility live (and it's the only tier that lifts the one-agent cap to unlimited).

Two ceilings on that grid do more to decide your bill than the price column does: the AI agent count sits at one until you reach a sales-gated Enterprise conversation, and workspace seats climb 1 → 2 → 3 → 5 and then stop.

What happens when you run out of credits?

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TL;DR: Without auto-recharge, the agent stops answering and shows your customers an owner-facing error. With it, you pay $40 per 1,000 credits, about 1.5× the rate baked into your plan. Credits also reset on the 1st, not on your signup anniversary.

This is the mechanic that separates Chatbase from a per-resolution vendor. I'd understand it before you commit. When your monthly credits are gone, one of two things happens, and you choose which by whether you've switched on auto-recharge.

If you haven't, the agent simply stops. Chatbase's docs FAQ is specific about what your customers then see: "When credits are exhausted, your AI Agent will display: 'This AI Agent is currently unavailable. If you are the owner, please check your account.'"

I'd read that back from your customer's chair. Running out of credits is a live outage, playing out in front of the person you were trying to help, with an owner-facing error message where a customer-facing answer should be.

If you have switched on auto-recharge, the bot keeps answering, and Chatbase tops you up automatically. Per the pricing page: "When your credits fall below the threshold you set, we'll automatically add credits that don't expire to your account, ensuring uninterrupted service."

The rate is $40 per 1,000 credits, or $0.04 a credit. Compare that to Pro's blended in-plan rate of $0.0267 a credit and you get the penalty: every credit past your allowance costs about 1.5× the credits inside it.

Past Pro there's no volume discount. Each extra credit costs more than the ones inside your plan.

One more timing detail I'd watch if you sign up late in the month. Per the docs FAQ, credits "renew monthly on the 1st of each month, regardless of when you subscribed". Subscribe on the 28th, have a busy few days, and you can burn a whole month's allowance before the calendar flips, then reset on the 1st as if nothing happened.

On rollover, the internet gets this wrong. Chatbase publishes no rollover policy for subscription credits.

The only credits it describes as non-expiring are the auto-recharge ones you pay extra for. So the safe reading is that your monthly plan credits do not bank (use them or lose them), and the only "credits that don't expire" are the overage credits.

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For contrast, our own overage on My AskAI is a flat $0.10 per credit with no cliff: go past your plan credits and the agent keeps answering, it just adds to the bill and never goes dark on your customers.

What does Chatbase cost at typical volumes?

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TL;DR: At 1k / 10k / 50k tickets a month on a mid-tier model, Chatbase runs about $120, $1,400 and $7,800, and the cost per resolved ticket goes up as you grow.

Now the actual bill at a real ticket volume. To get there I've fixed a set of assumptions and set them out, so you can swap in your own.

I model the AI on a mid-tier default model, GPT-5.2 at 2 credits a response, which is 4 credits a ticket at two replies per ticket. For the effective cost per resolved ticket I anchor the headline scenario to a ~70% resolution rate, the field median from our own AI resolution-rate benchmarks (take it with a grain of salt: it's a cross-vendor median, and not a Chatbase-specific claim).

I show a 50% conservative sensitivity alongside it. 50% is a deliberately pessimistic floor, well under the field median, so read it as a stress test rather than the expected case.

Volume	Plan	Credits needed	Auto-recharge overage	Monthly bill	$/resolved (70%)	$/resolved (50%)
1,000 tickets	Standard $120 (4,000 incl.)	4,000	none	$120	$0.171	$0.24
10,000 tickets	Pro $400 (15,000 incl.)	40,000	25,000 × $0.04 = $1,000	$1,400	$0.20	$0.28
50,000 tickets	Pro $400 + recharge	200,000	185,000 × $0.04 = $7,400	$7,800	$0.223	$0.312

Before anything else, note the number that isn't in that table: the resolution rate doesn't change the monthly bill. Chatbase charges you per response, whether or not that response resolves the ticket, so an unresolved ticket costs exactly what a resolved one does.

The bill is resolution-rate-independent. All the resolution rate does is move the effective cost per resolved ticket (the last two columns), never the invoice itself. State that clearly to yourself, because it means Chatbase's $/resolved figure isn't comparable to a per-resolution vendor's the way it looks.

And look at the direction those $/resolved figures travel: $0.171 → $0.20 → $0.223 at the 70% headline rate. They go up with volume. That's backwards from how software is supposed to price; it's the opposite of how we meter it at My AskAI.

It happens because Pro's allowance is capped at 15,000 credits and everything above it bills at the 1.5× auto-recharge rate, so the more you use Chatbase, the higher your blended per-credit cost climbs. Above Pro, the more you use Chatbase, the more each credit costs.

Line chart of cost per resolved ticket as monthly volume grows from 1,000 to 50,000 tickets. Chatbase rises from $0.171 to $0.223 once volume passes Pro's credit cap, while a flat per-ticket meter falls from $0.284 to $0.143. The two lines cross between 5,000 and 10,000 tickets.

Now hold the volume steady at 10,000 tickets a month and change nothing but the model dropdown (the setting buried in your agent's config, not on any pricing page):

Model	Credits/response	Credits/ticket	Credits @ 10k	Pro + overage	Monthly bill
"All other models"	1	2	20,000	$400 + 5,000 × $0.04	$600
GPT-5.2 / Gemini	2	4	40,000	$400 + 25,000 × $0.04	$1,400
Claude 4.5 / 4.6 Sonnet	3	6	60,000	$400 + 45,000 × $0.04	$2,200
Claude 4.7 / 4.8 Opus	6	12	120,000	$400 + 105,000 × $0.04	$4,600

Same 10,000 tickets. Same product. $600 to $4,600, a 7.7× swing, decided entirely by a setting the pricing page never mentions.

The model picker is the price.

Video preview — I Let AI Agents Resolve 10,000 Support Tickets, Here's How Much It Cost

At 1,000 tickets a month (small team)

At this volume Chatbase is cheap on paper: 4,000 credits on a mid-tier model fit exactly inside Standard's allowance, so the bill is a flat $120 with no overage. This is the tier where the $0 start and the ten-minute setup earn their reputation. The catch at this volume is the seats.

At 10,000 tickets a month (mid-market)

This is the volume where I watch the meter start to bite. On the mid-tier model you blow through Pro's 15,000 credits and buy another 25,000 at the overage rate, landing at $1,400.

On Opus you land at $4,600 for identical ticket volume. The bill you sign up for and the bill you receive are separated by a dropdown, and nothing on the pricing page connects the two.

At 50,000 tickets a month (high volume)

At high volume the overage dominates completely: by my math, $7,400 of a $7,800 bill is auto-recharge credits bought at 1.5× the plan rate. The subscription has become a rounding error and you're really paying a metered per-credit price with no ceiling and no discount. This is the volume where the "flat monthly plan" framing stops describing what you actually pay.

There's a harder constraint the credit math hides: Chatbase's workspace seats cap at 1 / 2 / 3 / 5 members. Our standard volume assumptions put 5 human agents behind 1,000 tickets, 20 behind 10,000, and 50 behind 50,000. So:

At 1,000 tickets with 5 agents, Standard's 3-seat cap doesn't fit your team. You need Pro at $400 for the seats alone, even though 4,000 credits would have covered you on Standard. Your real 1k cost is $400, not $120 (the seats set your floor here, well before the credit math does).

At 10,000 tickets with 20 agents, and at 50,000 with 50, no published Chatbase plan exists. Pro tops out at 5 members. Any support team bigger than five people is an Enterprise "Let's Talk" conversation with no published floor.

Chatbase's public pricing tops out at a five-person support team. Enterprise exists, but it's sales-gated and unpriced, so you cannot model it.

What the Chatbase pricing page doesn't tell you

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TL;DR: Six line items decide your bill and appear nowhere on the pricing grid, from the model dropdown that multiplies your cost 6× to the five-seat ceiling that caps who can buy it.

Every number above is real and published somewhere on Chatbase's own pages. The problem is that none of them sits on the pricing page where you'd make the decision. Here are the six I'd want flagged before I bought.

Hidden cost 1: the model dropdown is the price

The pricing grid never states that one reply costs 1 to 6 credits by model, so buyers plan on the credit count and get blindsided by the multiplier. Choosing a top Claude Opus model over a 1-credit one is a 6× cost decision on identical work, made in a settings menu with no price attached.

Hidden cost 2: overage costs ~1.5× the in-plan rate

Auto-recharge is $0.04 a credit against Pro's blended $0.0267. Because your plan allowance is fixed, every ticket past it bills at the higher rate, which is why the cost per resolved ticket climbs as you grow. Most software gets cheaper per unit at volume; this gets dearer, which is exactly the trade we built our own meter to avoid.

Comparison of Chatbase credit economics inside the plan at $0.0267 per credit versus past the cap at $0.04 per credit via auto-recharge, 1.5 times the in-plan rate with no volume discount.

Hidden cost 3: one AI agent per plan

Every plan on the Chatbase pricing page, including $400 Pro, includes exactly one agent. A second brand, a separate region, or a staging bot kept apart from production is $300 per agent per year on top. If you run more than one front door, you're buying more than one Chatbase.

Hidden cost 4: seats cap at five

In every growing team I model, workspace seats stop at 5 on Pro. A six-person support team has no plan it can buy off the public page, and a 20- or 50-agent team is off the grid entirely. This is the constraint that disqualifies most growing teams before the credit math even matters, and it's nowhere near the price column.

Hidden cost 5: credits reset on the 1st, and running out is an outage

Chatbase's docs FAQ says credits "renew monthly on the 1st of each month, regardless of when you subscribed", so a late-month signup can exhaust an allowance in days. And when they're gone without auto-recharge, your customers see "This AI Agent is currently unavailable", a visible outage the customer feels in the moment, well beyond a quiet line on an invoice.

Hidden cost 6: removing the branding is $1,188 a year

Taking "Powered By Chatbase" off your deployed agent costs $1,188 a year. That's 3.1× the Hobby plan's entire annual cost of $384. One fun fact: on the free plan, "AI agents get deleted after 14 days of inactivity," so a bot you stand up and leave idle won't be waiting for you.

What real Chatbase customers say about the invoice

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TL;DR: I couldn't verify a single public billing review verbatim this run. Every review platform blocked automated access, so this section runs on the strongest evidence there is: Chatbase's own contract.

I went looking for verbatim billing complaints across the usual places. Every consumer-review platform and the relevant Reddit threads blocked automated access on the day I researched this, so I could not confirm a single billing quote word-for-word.

The rule I hold to: if I can't source and link a quote, I don't run it, and I never paraphrase a review into quotation marks. So this section skips invented customer voices and leans on something no competing page bothers to quote: the Chatbase contract itself, which is arguably stronger evidence for a pricing decision anyway.

Read the Chatbase Terms of Service before you put a card on file. Three clauses bear on your money:

§4.1 (Fees): "Payment obligations are non-cancellable and, except as explicitly stated in this Agreement, Fees are non-refundable." So the money you spend is spent, whatever happens with the product.

§4.4 (Failure to Pay): if you believe you've been billed incorrectly, you have to contact Chatbase within sixty days of the first statement showing the error to request an adjustment or credit. Miss that window and the correction is no longer contractually yours to claim (sixty days is tighter than most teams track).

§4.2 (Payment): accepting an order authorises recurring charges applied automatically to your payment method without further authorisation. Combined with auto-recharge, that's a meter that can top itself up and bill you without a second click.

The Terms don't address usage overages or credit rollover: the two line items most likely to surprise a Chatbase buyer are not covered. When the mechanic that decides your bill lives in a docs FAQ and not the agreement you sign, that's a real planning gap.

For community signal, two threads are worth a look, though I can only point you at them. One r/ChatGPT thread asks whether tools like Chatbase still make sense as chatbot usage grows, which is the buyer's real question about whether the credit model survives scale, and it ranks on page one for this exact query while nothing above it answers with arithmetic. A second r/SaaS thread makes the case that Chatbase is strong for FAQs but weaker once you want it driving revenue, which tells you where practitioners think its ceiling sits.

Does Chatbase have a free trial, and what are the contract terms?

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TL;DR: There's a genuine free plan with no card, a 7-day trial on the paid tiers, and 20% off if you pay annually. There's no published volume discount above Pro, and that absence is itself the finding.

Start with the good news, because the on-ramp is good. Chatbase's free plan takes no card, gives you 50 credits, one agent and 1 MB of training content, and Chatbase's own quick-start docs claim "the entire process takes less than 10 minutes."

That's a fair reason the $0 tier gets recommended. The paid tiers add a 7-day trial, and paying annually knocks 20% off the sticker: Hobby $384, Standard $1,440, Pro $4,800 a year (the discount only lands if you commit for the year). Enterprise is a "Let's Talk" with no published number.

Free-of-money is not the same as free-of-time. A meter that goes silent when it runs out, resets on a date that isn't your anniversary, and multiplies its own unit cost by model is a meter you have to babysit. I'd rather pay for a bill I can predict than spend my evenings watching a credit counter.

Watching your credit balance, choosing models to manage spend, and keeping an eye on whether your customers are seeing the "currently unavailable" message are all founder-hours. They just don't show up on the invoice. The $0 start is real; so is the ongoing attention the model asks of you.

The other thing I'd sit with is what's missing above Pro. There's no published volume-discount ladder, no "over N credits, the rate drops."

The published pricing stops at Pro's $400 and 15,000 credits, and everything beyond is either overage at 1.5× or a sales call. For a team that expects to grow, there is no scaling story at all.

How does Chatbase pricing compare to alternatives at the same volume?

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TL;DR: At 10,000 tickets Chatbase can land as the cheapest tool in the category or one of the dearest, decided only by the model you run. On its cheapest models it costs less than My AskAI.

Here's Chatbase next to the alternatives at the 10,000-ticket volume, all drawn from our own pricing corpus.

Vendor	Pricing model	Cost at 10k tickets	Effective $/resolved (70%)
Chatbase	credits per AI response	$600 to $4,600	$0.086 to $0.657
My AskAI	$0.10/ticket flat	~$1,299	~$0.19
Kommunicate	per conversation + seats	~$790	n/a
Intercom Fin	$0.99/resolution	~$7,425	~$1.06
Kustomer	$0.60/engaged conversation	~$6,580	n/a

Then look at the top-left cell and the row below it. On its cheapest models, at 10,000 tickets a month, Chatbase runs about $600, less than the ~$1,299 My AskAI would cost at the same volume.

Four AI support billing units: Chatbase bills per AI response in credits; Intercom Fin, Gorgias and Help Scout bill per resolution; Kustomer, Kommunicate and Dixa bill per conversation; My AskAI bills a flat rate per ticket.

That's a real gap, and it cuts against us. It's the right place to start.

Three things sit underneath it, and they're the reason I'd still weigh the decision carefully before reading $600 as a win:

The cheap end buys a cheap model on your hardest tickets. The $600 figure is a 1-credit "all other models" agent (the weakest reasoning Chatbase offers). That's the setting doing the least reasoning, applied to exactly the tricky tickets you bought an AI to handle. You can push the model up, but then you're on the $1,400 to $4,600 rows, and now you're dearer than My AskAI.

The published ladder stops at five seats. My AskAI's Scale plan has unlimited team seats; Chatbase's public pricing tops out at a five-person support team. If you're already past five agents, the $600 comparison isn't available to you at all.

Our price doesn't move when you change the model, and it falls per resolved as the AI improves. My AskAI is a flat $0.10 a ticket, so switching to a stronger model doesn't touch your bill, and because we charge per ticket rather than per resolution, a better resolution rate lowers your effective cost per resolved ticket and never raises your invoice. Chatbase's meter does the opposite on both counts.

One more structural difference: we run inside the helpdesk you already use (Zendesk, Intercom, HubSpot, Freshdesk or Gorgias) as a replacement for that helpdesk's native AI, so you keep your stack. Chatbase is a standalone platform with its own help-desk module and widget; adopting it means running a second platform alongside whatever you already have.

It never shows up on the invoice, but it decides which tool you can buy. And whichever way you lean, you can test My AskAI on a 30-day free trial with every feature unlocked, unlimited tickets, and no card, so the comparison doesn't have to stay theoretical.

For the fuller cost pictures, we've broken down My AskAI's own pricing, the wider Chatbase alternatives, and Intercom Fin's per-resolution math separately.

Is Chatbase actually worth the money?

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TL;DR: Worth it for a solo builder or a small team on cheap models who wants a working bot in ten minutes. Not worth it once you have more than five agents, run a second brand, or need a bill you can forecast.

I'd make the case for Chatbase myself. It's a company at roughly $8M ARR with 10,000+ businesses on the platform, its own help-desk module, voice and telephony built on Twilio, and a SOC 2 Type II and GDPR compliance grid. The free $0 tier and the sub-ten-minute setup are exactly why so many builders start here, and for a lot of them it's the right first call.

Whether its meter is one you can plan a support budget around depends on who you are.

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Chatbase is worth it if:

You're a solo builder or a one-to-three-person team, and one agent and a handful of seats is all you need.

You want a working bot live in ten minutes without a helpdesk behind it.

You can run on the cheaper models, where the credit math stays kind.

You want voice, telephony and a help-desk module together on one flat platform, without assembling them from separate parts.

You value a genuine no-card free tier to prove the concept before spending anything.

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Chatbase isn't worth it if:

Your support team is bigger than five people, so the published seat ladder simply stops.

You run more than one brand or region and don't want to buy an agent per front door at $300 a year each.

You need a cost you can forecast, and a bill that swings 7.7× on a model dropdown isn't that.

You already run Zendesk, Intercom, Freshdesk, Gorgias or HubSpot and don't want to stand up a second platform.

A bot that goes dark and tells your customers it's "currently unavailable" at month-end is not acceptable for your brand.

If Chatbase's ceilings are the thing giving you pause, the full feature picture is in our Chatbase complete guide, and if you want a per-ticket meter you can actually forecast (one that lives inside your existing helpdesk and doesn't move when you change models), you can start a free trial of My AskAI and run it against your own tickets before you decide.

FAQs

How much does Chatbase cost?

Chatbase runs four public plans: Free at $0, Hobby at $32 a month, Standard at $120, and Pro at $400, with a sales-gated Enterprise tier above that. But the plan price isn't the price you pay at volume: each plan comes with a fixed bucket of message credits, and once you exceed it you buy more at $0.04 a credit. When I ran the math at 10,000 tickets a month, the real bill lands somewhere between $600 and $4,600 depending on the model you run.

What are Chatbase's pricing plans?

Free ($0, 50 credits, 1 agent, 1 seat), Hobby ($32/mo, 500 credits, 2 seats), Standard ($120/mo, 4,000 credits, 3 seats), Pro ($400/mo, 15,000 credits, 5 seats), and Enterprise (custom, unlimited agents). Annual billing takes 20% off the paid tiers. The detail I'd flag: every plan below Enterprise includes exactly one AI agent.

How many message credits does one Chatbase reply use?

Between 1 and 6, depending on the model your agent runs. The cheapest models ("all other models") cost 1 credit a response; GPT-5.2 and the Gemini models cost 2; Claude Sonnet models 3; Grok 4 and GPT-5.5 cost 4; Claude Opus 4.5/4.6 cost 5; and Claude 4.7/4.8 Opus cost 6. Because a real ticket takes about two replies, I budget on roughly double those figures per resolved ticket.

Do Chatbase message credits roll over?

Chatbase publishes no rollover policy for subscription credits, so the safe assumption is that your monthly plan allowance doesn't bank, and it resets on the 1st of each month regardless of when you subscribed. The only credits Chatbase describes as non-expiring are the auto-recharge credits you pay extra for once you exceed your plan. If rollover matters to you, I'd treat it as absent unless Chatbase confirms otherwise in writing.

How many AI agents do you get on each Chatbase plan?

Exactly one, on every published plan including the $400-a-month Pro plan. Only Enterprise lifts the cap to unlimited. If you need a second agent for another brand, region, or a staging environment, it's an add-on at $300 per agent per year (yes, even on Pro).

What happens when Chatbase credits run out?

If you haven't enabled auto-recharge, the agent stops answering and shows your customers the message "This AI Agent is currently unavailable. If you are the owner, please check your account." If you have enabled auto-recharge, Chatbase automatically adds credits at $40 per 1,000 ($0.04 each) and keeps the bot running, at about 1.5× the blended rate inside your plan.

Does Chatbase charge per resolution?

No. Chatbase charges per AI response, metered in credits, whether or not that response resolves anything. This is different from per-resolution vendors like Intercom Fin. Your bill is driven by how much the AI works, and how often it succeeds makes no difference, so an unresolved ticket costs exactly the same as a resolved one.

Does Chatbase have a free trial, and what's included?

There's a genuine free plan that needs no card: 50 credits, one agent, 1 MB of training content and one seat, though agents get deleted after 14 days of inactivity on it. The paid tiers (Hobby, Standard, Pro) come with a 7-day trial. Setup, by Chatbase's own account, takes under ten minutes.

Is there a Chatbase discount or promo code?

The reliable discount is annual billing, which takes 20% off the paid plans: Hobby drops to $384 a year, Standard to $1,440, and Pro to $4,800. There's no published volume-discount ladder above Pro, so past 15,000 credits you're paying the flat $0.04 overage rate with no scaling discount. Enterprise pricing is negotiated directly with sales.

How much does it cost to remove Chatbase branding?

Removing "Powered By Chatbase" from your deployed agents costs $1,188 a year as an add-on (a recurring annual charge you keep paying for as long as you want it gone). For perspective, that's 3.1× the entire annual cost of the $384 Hobby plan, so it's a meaningful line item for a small team that wants a clean, unbranded bot.

Can more than five people use one Chatbase workspace?

Not on the public plans. Workspace seats cap at 1, 2, 3 and 5 members across Free, Hobby, Standard and Pro respectively, so a six-person support team can't buy a seat for everyone off the pricing page. Teams larger than five have to go to the sales-gated Enterprise tier, which has no published price.

How does Chatbase pricing compare to Intercom Fin?

They're built on opposite logic. Intercom Fin charges about $0.99 per resolution plus seats, so at 10,000 tickets it lands near $7,425 and its bill rises as the AI resolves more (the opposite of Chatbase's meter). Chatbase charges per AI response in credits, so the same 10,000 tickets cost $600 to $4,600 depending on the model, and the bill is independent of resolution rate. Fin costs more, but you can predict it; Chatbase can cost less, but in my view you can't.

Chatbase Pricing Explained: What Message Credits Really Cost

How does Chatbase pricing actually work?

What does a message credit actually cost you?

What do the four Chatbase plans actually include?

What happens when you run out of credits?