Tawk.to's live chat is free forever. AI Assist is free to 100 messages a month, then from $29 a month per site, and has no published resolution rate.
SiteGPT is $39 a month billed annually for 4,000 messages, or 400 on the more accurate model. No free tier, and a spent quota stops the bot answering.
Macha AI advertises $0.11 a ticket. Its default GPT-5.4 agent on Starter monthly costs $0.30, and there's no Intercom or HubSpot connector. Nine rates inside.
Zipchat sells itself on revenue; five of its pages give the support rate three labels and four figures, 70% to 97%, none defined. The real cost math is inside.
Customerly markets 82% of inquiries resolved without a human. Its own pricing page says 71%. You pay per conversation either way. The real cost math.
Botsonic markets 70% query handling from $16/mo billed yearly for 1,000 messages, an allowance its own docs cut to 500 replies on GPT-4o. Cost math inside.
ProProfs Help Desk starts at $19.99 a user a month billed yearly. Every plan caps monthly tickets, and AI Lite stops at 50 drafted replies. Real math inside.
Featurebase bundles feedback boards, roadmaps, a help center and Fibi, its AI agent. Fibi only deploys to its own messenger and email. The trade-offs are inside.
Zoho Zia is bundled into Desk Enterprise at $40/agent with no per-resolution fee. But it publishes no resolution rate and stays locked in Zoho. Full breakdown.
Helply promises 65% AI resolution in 90 days or you pay nothing. Groove's built-in AI still needs a human to hit send. Full cost math inside.
Salesforce Agentforce starts at $2/conversation and needs Service Cloud plus a 5-11 month setup. Under 10% of customers have scaled it. Full breakdown inside.
LiveChat's AI markets "up to 80%" resolution, but it's agent-assist, and real deflection needs a separate ChatBot subscription. Full breakdown inside.
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