ProProfs Help Desk starts at $19.99 a user a month billed yearly. Every plan caps monthly tickets, and AI Lite stops at 50 drafted replies. Real math inside.
Featurebase bundles feedback boards, roadmaps, a help center and Fibi, its AI agent. Fibi only deploys to its own messenger and email. The trade-offs are inside.
Zoho Zia is bundled into Desk Enterprise at $40/agent with no per-resolution fee. But it publishes no resolution rate and stays locked in Zoho. Full breakdown.
Helply promises 65% AI resolution in 90 days or you pay nothing. Groove's built-in AI still needs a human to hit send. Full cost math inside.
Salesforce Agentforce starts at $2/conversation and needs Service Cloud plus a 5-11 month setup. Under 10% of customers have scaled it. Full breakdown inside.
LiveChat's AI markets "up to 80%" resolution, but it's agent-assist, and real deflection needs a separate ChatBot subscription. Full breakdown inside.
Front AI promises Autopilot resolves up to 70% of requests, yet publishes no rate, only supports English, and you can't trial the agent. Full breakdown.
Chatbase says it resolves 80% of tickets on flat-rate plans, but one reply burns 2-6 message credits and the agent stops when they run out. Real 2026 breakdown.
Drift starts at $30K/yr, has no free trial, and is being sunset under Salesloft. Here's what its AI live chat really does, and who it's wrong for.
Kustomer AI claims its agents resolve up to 70% of inquiries, at $0.60 per engaged conversation on an 8-seat minimum. Here's the full breakdown.
Crisp AI (Hugo) claims to resolve 60% of tickets at ~$0.05 each, but it can't run on top of Zendesk and won't learn from past tickets. Full breakdown.
Kommunicate claims 85% automated resolution. Real reviews flag rigid flows, shallow analytics and no past-ticket training. Full breakdown inside.
No spam. Unsubscribe at any time.
