My AskAI Terms & Conditions

Terms & Conditions

These Terms of Service govern your use of the website located at https://www.myaskai.com and any related services provided by My AskAI. By accessing https://www.myaskai.com, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by My AskAI.

We, My AskAI, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.

These Terms of Service were last updated on 10 March 2023.

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;
remove any copyright or other proprietary notations from any materials and software on this website;
transfer the materials to another person or “mirror” the materials on any other server;
knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service My AskAI provides;
use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
use this website or its associated services in violation of any applicable laws or regulations;
use this website in conjunction with sending unauthorised advertising or spam;
harvest, collect or gather user data without the user’s consent; or
use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Money-Back Guarantee

If, after your 30-day free trial, you move onto the Pro monthly plan and your AI agent doesn’t resolve at least 50% of your support tickets in its first paid month, we’ll give you that month’s subscription fee back.
1. Who can claim – only customers on the Pro monthly plan during their first paid month after the free trial. 2. What counts as “AI resolution” – a ticket counts as resolved when the AI replies to the customer in Direct Reply mode and it is not handed to a human agent. 3. Minimum usage – you must have had 500 or more conversations or tickets handled by the AI agent in Direct Reply mode during the month. 4. Calls with us – you must complete 1. an onboarding call before or during your trial and 2. an off-boarding call within 14 days after the first paid month so we can review the results together 5. How to claim – cancel your subscription and email support@myaskai.com within 14 days of the end of that first paid month. We’ll verify the figures and, if the conditions above are met, refund 100% of that month’s Pro-plan fee to your original payment method within 14 days. 6. One-time only – the guarantee can be used once per organisation and doesn’t apply to add-ons or later billing periods. 7. Your statutory rights – this guarantee is in addition to, and doesn’t affect, any rights you have under law.

Intellectual Property

The intellectual property in the materials contained in this website are owned by or licensed to My AskAI and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.

This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by My AskAI at any time.

Confidential Information & Data-Retention Definition of Confidential Information “Confidential Information” means all non-public data or materials disclosed or made available by either party that 1. Are marked or otherwise identified as confidential or 2. A reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure. It includes, without limitation, Customer Content, personal data, trade secrets, business plans, financial information, and technical know-how. It does not include information that 1. Is or becomes public through no breach 2. Was lawfully known by the receiving party before disclosure 3. Is independently developed without use of the disclosing party’s Confidential Information 4. Is rightfully received from a third party without confidentiality obligations. Identification & Designation Each party will designate Confidential Information at the time of disclosure by: 1. Affixing a proprietary or “confidential” legend to tangible materials; 2. Identifying oral disclosures as confidential at the time of disclosure and confirming in writing within ten (10) days; or 3. Using secure technical means (e.g., encrypted file-transfer portals) that clearly label files as confidential. The receiving party will treat all such information as Confidential Information whether or not it is perfectly marked, provided the receiving party knew or reasonably should have known it was confidential. Retention Period & Destruction AskAI shall retain Customer Confidential Information only for as long as necessary to: 1. Perform the Services or 2. Comply with applicable law or the Customer’s written instructions, whichever is longer (the “Retention Period”). Upon the earlier of: 1. Customer’s written request or 2. Thirty (30) days after the Retention Period ends, AskAI will securely destroy or, at Customer’s option, return all Confidential Information and certify deletion. Confidential data will be protected against unauthorised access during the entire Retention Period. Exceptions AskAI may retain minimal back-up copies automatically generated by its disaster-recovery systems for up to thirty (30) additional days, provided such copies remain inaccessible in normal business operations and are purged on the next scheduled back-up cycle. Evidence & Audit Upon reasonable notice (and no more than once annually), Customers may review AskAI’s retention-and-destruction logs maintained to verify compliance with this section, subject to reasonable time, place, and confidentiality restrictions.

Liability

Our website and the materials on our website are provided on an 'as is' basis. To the extent permitted by law, My AskAI makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.

In no event shall My AskAI or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if My AskAI or an authorised representative has been notified, orally or in writing, of the possibility of such damage.

In the context of this agreement, “consequential loss” includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of Materials

The materials appearing on our website are not comprehensive and are for general information purposes only. My AskAI does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.

Links

My AskAI has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval or control by My AskAI of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.

Severance

Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of UK. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Frequently Asked Questions

Why My AskAI?

Why should you choose My AskAI over a native AI agent in your help desk (such as Fin AI, Zendesk AI, Freddy AI, Breeze AI or Gorgias Automate)? Because it is at least 5x cheaper per ticket, has the same (or better) answer quality, can be set-up in minutes with no technical know-how, enables you to use AI internally (in addition to directly replying to customers), has advanced features like: insights, improve, guidance, user data APIs, tools, actions and tasks and you don't have to start again if you end up moving help desks. Oh, and did we mention it's at least 5x less expensive?!

What are your most popular live chat apps?

Intercom — Our AI agent for Intercom can directly replace Intercom's Fin AI product and is 5x cheaper. You can also add content from multiple sources instead of just Intercom articles and webpages. Zendesk — Our AI agent for Zendesk can directly replace Zendesk's AI agents and is 5x cheaper. You can also add content from multiple sources instead of just Zendesk articles. Freshchat — Our AI agent for Freshchat gives your Freshcat widget the ability to have AI-powered customer support. You can also add content from multiple sources instead of just Freshdesk articles. Hubspot — Our AI agent for Hubspot gives your Hubspot chat widget, emails or messages the ability to have AI-powered customer support. All for 5x cheaper than HubSpot's Breeze AI. Gorgias — Our AI agent for Gorgias can directly replace Gorgias' Automate product and is 5x cheaper. You can also add content from multiple sources instead of just Gorgias articles and webpages.

How secure are My AskAI's AI agents?

All uploaded content is stored in isolated containers. All data is encrypted at rest (AES-256) and in transit. Your data is never used for any reason (including AI model training) other than servicing API calls or customer support at your request only. Learn more.

How does the intelligent AI escalation work?

Around 75% of customer support conversations can be resolved by one of our AI agents. But when a question can't confidently be answered by the AI agent, then your customers are given the option to 'Talk to a person', if they select this option, they are seamlessly transferred to one of your agents within your existing support tool e.g. Intercom or Zendesk.

How can I use My AskAI's AI agent with my existing live chat tool e.g. Intercom, Zendesk or Freshchat?

You can install My AskAI's approved app from your existing help desk, ticket or support provider's App Store / Marketplace. My AskAI will then work within your existing live chat widget or ticketing platform (replacing their native AI offerings) and new conversations will be handled by the AI agent before transferring to a human if they can't be resolved. See how it works for Intercom, Zendesk Messaging or Freshchat (also available for Gorgias and HubSpot).

What is an AI customer support agent?

An AI customer support agent is an artificial intelligence system that can understand natural language conversations and questions, and provide helpful responses based on its training. My AskAI allows you to build your own personalized AI agent by uploading your own documents, content, manuals, etc. The AI agent then learns from this uploaded content and can answer questions instantly based on the information provided to it. If it can't answer, it passes the conversation over to a human member of your team.

What is My AskAI?

My AskAI is an AI agent for your customer support. You add all of your company's help docs, internal content and customer data so your customers can have instant answers to any question, 24.7. You can then add your AI agent to your existing ticket platform or chat app e.g. Intercom or Zendesk. Note: We are not affiliated with 'AskAI', the mobile app, despite the similar names.

What content types can I add to train my AI agent?

My AskAI supports adding many different types of content to train your AI agent. You can add your entire website and help center, or upload documents, SOPs or even connect live user or product data from your back end systems. Your AI agent will be able to answer any question about the content you upload.

How much does My AskAI cost?

You can create your first AI agent with our 30 day free trial (no credit card required), where you can access all our features. After your trial, you can upgrade to the Pro plan, starting from just $199 per month for 1,000 tickets / conversations. See all our paid plans. If you go beyond the included 1,000, you'll only pay for what you use at $0.10 per ticket or conversation.

How do I create an AI agent using My AskAI?

Creating an AI agent with My AskAI is easy. You can sign up to our 30 day free trial and create your first AI agent in under 5 minutes. You'll then be able to add all your relevant 'knowledge' (like Help Centres, websites, documents) and immediately start asking example customer support questions. Once you're happy with the responses, you can add your agent to your existing help desk.