Mike Heap

Mike Heap

Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

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Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

Previous experience

He previously built and sold No Code AI Model Builder, UCAS Statement Generator (both with his co-founder Alex) and Tweetstreak.
Before that, he worked at tech scale-ups, Limejump and Ki Insurance and spent 9 years at Ernst & Young in Banking and Capital Markets, first as an auditor (and chartered accountant) and then as an Innovation Lead focusing on applications of AI and RPA in audit.

Education

He holds a 1st class BSc in Maths and Physics from the University of Bath.

Hobbies and interests

An on-and-off fitness enthusiast, he has completed several marathons, an Ironman and the Dragon Ride and is currently just getting into indoor rowing and looking for new challenges.
His passion away from AI lies with food, cooking most days and eating out at new restaurants most weekends.

Contact Mike

You can find him on LinkedIn and Twitter or email him here.

Learn more

You can learn more about Mike’s background and story by visiting these links:
Interviews
Podcasts
20 Myths About My AskAI — Exposed With Data, Case Studies and Receipts

20 Myths About My AskAI — Exposed With Data, Case Studies and Receipts

A competitor is spreading misinformation about My AskAI. Here are 20 claims, debunked with real data from customers resolving 80%+ of tickets at scale.

Zendesk AI: Complete Guide to Features, Pricing & Limitations (2026)

Zendesk AI: Complete Guide to Features, Pricing & Limitations (2026)

Zendesk AI is powerful — if you can navigate the pricing tiers. We broke down exactly what you get, what's locked behind upgrades, and what's missing.

HubSpot Breeze AI: Complete Guide to Features, Pricing & Limitations (2026)

HubSpot Breeze AI: Complete Guide to Features, Pricing & Limitations (2026)

Breeze AI is free with HubSpot Service Hub. Sounds great — until you realise Service Hub starts at $50/seat/mo. Here's what you actually get.

Intercom Fin AI: Complete Guide to Features, Pricing & Limitations (2026)

Intercom Fin AI: Complete Guide to Features, Pricing & Limitations (2026)

Fin AI has resolved 40m+ conversations. It also costs $0.99 each. Reddit users say bills get 'expensive fast' — here's the full breakdown.

Freshdesk Freddy AI: Complete Guide to Features, Pricing & Limitations (2026)

Freshdesk Freddy AI: Complete Guide to Features, Pricing & Limitations (2026)

Freddy AI claims 80% resolution. Real customers report 23-75%. Also, it only replies to the first email in a thread. Full honest breakdown inside.

Gorgias Automate AI: Complete Guide to Features, Pricing & Limitations (2026)

Gorgias Automate AI: Complete Guide to Features, Pricing & Limitations (2026)

Gorgias says 'up to 60%' automation. Their own case studies show 26-56%. Plus it's Shopify-only with a 72-hour reporting delay. Full guide inside.

6 Best HubSpot Breeze AI Alternatives (2026)

6 Best HubSpot Breeze AI Alternatives (2026)

HubSpot's Breeze AI needs a Service Hub seat first. These 6 alternatives skip the bundling and just solve your support tickets.

5 Best Freddy AI Alternatives (2026)

5 Best Freddy AI Alternatives (2026)

Freddy AI claims 80% resolution. Real-world case studies show 23-75%. These 5 alternatives are more transparent about what you'll actually get.

6 Best Gorgias Automate Alternatives (2026)

6 Best Gorgias Automate Alternatives (2026)

Gorgias Automate is Shopify-only, $0.90/interaction, with a 72-hour reporting delay. Here are 6 alternatives that work across platforms.

My AskAI - January 2026 Changelog

My AskAI - January 2026 Changelog

We wanted to share what we’ve been working on in January with you, you can now train on historic tickets, create tasks with AI and self-learning!

How RecruitCRM achieves 68% AI resolution, saving 62 hrs each month

How RecruitCRM achieves 68% AI resolution, saving 62 hrs each month

RecruitCRM rejected Fin AI at $0.99/resolution, chose My AskAI instead. Started at 35%, now at 68% — through disciplined weekly QA reviews.

How YouGarden achieves 66% AI resolution, saving 965 hrs each month

How YouGarden achieves 66% AI resolution, saving 965 hrs each month

YouGarden saves 965 hours a month with AI — that's 6 full-time agents. They hit 82% peak resolution after one smart integration change.