Mike Heap

Mike Heap

Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

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Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

Previous experience

He previously built and sold No Code AI Model Builder, UCAS Statement Generator (both with his co-founder Alex) and Tweetstreak.
Before that, he worked at tech scale-ups, Limejump and Ki Insurance and spent 9 years at Ernst & Young in Banking and Capital Markets, first as an auditor (and chartered accountant) and then as an Innovation Lead focusing on applications of AI and RPA in audit.

Education

He holds a 1st class BSc in Maths and Physics from the University of Bath.

Hobbies and interests

An on-and-off fitness enthusiast, he has completed several marathons, an Ironman and the Dragon Ride and is currently just getting into indoor rowing and looking for new challenges.
His passion away from AI lies with food, cooking most days and eating out at new restaurants most weekends.

Contact Mike

You can find him on LinkedIn and Twitter or email him here.

Learn more

You can learn more about Mike’s background and story by visiting these links:
Interviews
Podcasts
How to Add AI to Gorgias Without Using Gorgias AI

How to Add AI to Gorgias Without Using Gorgias AI

Three routes to add AI to Gorgias without using Gorgias AI, with setup steps and channel controls. Most teams are live in an afternoon, admin for a few steps.

How to Add AI to Zendesk Without Using Zendesk AI

How to Add AI to Zendesk Without Using Zendesk AI

Three routes to add AI to Zendesk without using Zendesk AI, with the setup steps and permissions. Most teams are live in an afternoon, macros untouched.

Zendesk AI vs Decagon AI agent: Features, Pricing, and Results (2026)

Zendesk AI vs Decagon AI agent: Features, Pricing, and Results (2026)

Zendesk's 9 Aug 2026 US render lists $1.50 per committed automated resolution. Decagon's pricing page 404s. Vendr's median: $432,750 a year, on top of Zendesk.

Decagon AI vs Sierra AI: Features, Pricing, and Results (2026)

Decagon AI vs Sierra AI: Features, Pricing, and Results (2026)

Decagon vs Sierra: Vendr's observed contracts put Decagon at a ~$433K median. Sierra's $200K-$350K+ year one is a competitor-blog estimate, no primary.

Zendesk AI vs Gorgias Automate: Features, Pricing & Results (2026)

Zendesk AI vs Gorgias Automate: Features, Pricing & Results (2026)

Zendesk AI vs Gorgias Automate: Zendesk lists $1.50 per automated resolution, Gorgias bundles AI into plans from $40/mo. Two opposite models, pennies apart.

Zendesk AI vs Sierra AI: Features, Pricing, and Results (2026)

Zendesk AI vs Sierra AI: Features, Pricing, and Results (2026)

Zendesk AI bills $1.50 per committed automated resolution, $2.00 pay-as-you-go. Sierra publishes no rate card; third-party year-one estimates run $200K-$350K+.

Intercom Fin vs Decagon AI: Features, Pricing & Results (2026)

Intercom Fin vs Decagon AI: Features, Pricing & Results (2026)

Intercom Fin vs Decagon AI: Fin lists $0.99 an outcome and a 14-day trial. Decagon is sales-gated, so Vendr's $432,750-a-year median is the only public read.

Tawk.to AI Assist: Complete Guide to Features, Pricing & Limitations (2026)

Tawk.to AI Assist: Complete Guide to Features, Pricing & Limitations (2026)

Tawk.to's live chat is free forever. AI Assist is free to 100 messages a month, then from $29 a month per site, and has no published resolution rate.

SiteGPT: Complete Guide to Features, Pricing & Limitations (2026)

SiteGPT: Complete Guide to Features, Pricing & Limitations (2026)

SiteGPT is $39 a month billed annually for 4,000 messages, or 400 on the more accurate model. No free tier, and a spent quota stops the bot answering.

Intercom Fin vs Gorgias Automate: Features, Pricing & Results (2026)

Intercom Fin vs Gorgias Automate: Features, Pricing & Results (2026)

Intercom Fin bills $0.99 per outcome. Gorgias Automate bundles AI in, then $1.50 past your allotment. And Salesforce's deal to buy Fin has not closed yet.

7 Best AI Chatbots for Ecommerce Pre-Purchase Questions (2026)

7 Best AI Chatbots for Ecommerce Pre-Purchase Questions (2026)

Sizing, stock and shipping questions decide whether a browser buys. We scored 7 tools on nine criteria to find the best AI chatbot for ecommerce pre-sales.

Macha AI: Complete Guide to Features, Pricing & Limitations (2026)

Macha AI: Complete Guide to Features, Pricing & Limitations (2026)

Macha AI advertises $0.11 a ticket. Its default GPT-5.4 agent on Starter monthly costs $0.30, and there's no Intercom or HubSpot connector. Nine rates inside.