Mike Heap

Mike Heap

Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

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Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

Previous experience

He previously built and sold No Code AI Model Builder, UCAS Statement Generator (both with his co-founder Alex) and Tweetstreak.
Before that, he worked at tech scale-ups, Limejump and Ki Insurance and spent 9 years at Ernst & Young in Banking and Capital Markets, first as an auditor (and chartered accountant) and then as an Innovation Lead focusing on applications of AI and RPA in audit.

Education

He holds a 1st class BSc in Maths and Physics from the University of Bath.

Hobbies and interests

An on-and-off fitness enthusiast, he has completed several marathons, an Ironman and the Dragon Ride and is currently just getting into indoor rowing and looking for new challenges.
His passion away from AI lies with food, cooking most days and eating out at new restaurants most weekends.

Contact Mike

You can find him on LinkedIn and Twitter or email him here.

Learn more

You can learn more about Mike’s background and story by visiting these links:
Interviews
Podcasts
7 Best CoSupport AI Alternatives (2026)

7 Best CoSupport AI Alternatives (2026)

CoSupport AI starts at $2,400/year with limited integrations. These 7 alternatives offer broader helpdesk support and transparent pricing.

7 Best Help Scout AI Alternatives (2026)

7 Best Help Scout AI Alternatives (2026)

Help Scout AI charges $0.75/resolution and can't take actions or learn from past tickets. These 7 alternatives offer more for less.

7 Best DigitalGenius Alternatives (2026)

7 Best DigitalGenius Alternatives (2026)

DigitalGenius starts at ~$1,000/month with custom quotes and no free trial. These 7 alternatives offer transparent pricing from $29/month and self-serve setup.

7 Best Aissist Alternatives (2026)

7 Best Aissist Alternatives (2026)

Aissist.io charges $0.09/interaction — but that's per message, not per conversation. These 7 alternatives offer clearer pricing and deeper integrations.

8 Best Decagon AI Alternatives (2026)

8 Best Decagon AI Alternatives (2026)

Decagon AI starts at $95K/year with ~6 weeks to deploy. These 8 alternatives offer $0.10/ticket pricing and setup in minutes.

8 Best Ada AI Alternatives (2026)

8 Best Ada AI Alternatives (2026)

Ada AI starts at ~$30K/year with no public pricing and requires Zendesk or Salesforce. These 8 alternatives offer transparent pricing and broader helpdesk support.

11 Best Sierra AI Alternatives (2026)

11 Best Sierra AI Alternatives (2026)

Sierra AI has no public pricing and year-one costs of $200K+. These 11 alternatives start at $0.10/ticket and go live in minutes.

8 Best Alhena AI Alternatives (2026)

8 Best Alhena AI Alternatives (2026)

Alhena AI charges $1.10/conversation and only works for ecommerce. These 8 alternatives offer broader helpdesk coverage from $0.10/ticket.

6 Best Yuma AI Alternatives (2026)

6 Best Yuma AI Alternatives (2026)

Yuma AI has no public pricing, charges ~$0.65/resolution, and skips Intercom, Freshdesk & HubSpot. These 6 alternatives offer more for less.

6 Best Forethought AI Alternatives (2026)

6 Best Forethought AI Alternatives (2026)

Forethought charges ~$59,500/year with no published pricing. Here are 6 alternatives with transparent costs and faster setup.

My AskAI - March 2026 Changelog

My AskAI - March 2026 Changelog

We wanted to share what we’ve been working on in March with you, your AI agent can now ‘see’, reading images sent to it, we’ve also made some updates to our HubSpot helpdesk integration and to guidance and tasks

My AskAI Pricing Explained: Per-Ticket Costs, Plans, Add-Ons, and Everything Else You Asked

My AskAI Pricing Explained: Per-Ticket Costs, Plans, Add-Ons, and Everything Else You Asked

My AskAI charges $0.10/ticket, 3-10x less than Zendesk AI, Intercom Fin, or Gorgias. Here's how per-ticket pricing, overages, plans, and add-ons work.