Mike Heap

Mike Heap

Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

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Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

Previous experience

He previously built and sold No Code AI Model Builder, UCAS Statement Generator (both with his co-founder Alex) and Tweetstreak.
Before that, he worked at tech scale-ups, Limejump and Ki Insurance and spent 9 years at Ernst & Young in Banking and Capital Markets, first as an auditor (and chartered accountant) and then as an Innovation Lead focusing on applications of AI and RPA in audit.

Education

He holds a 1st class BSc in Maths and Physics from the University of Bath.

Hobbies and interests

An on-and-off fitness enthusiast, he has completed several marathons, an Ironman and the Dragon Ride and is currently just getting into indoor rowing and looking for new challenges.
His passion away from AI lies with food, cooking most days and eating out at new restaurants most weekends.

Contact Mike

You can find him on LinkedIn and Twitter or email him here.

Learn more

You can learn more about Mike’s background and story by visiting these links:
Interviews
Podcasts
6 Best Chatbase Alternatives (2026)

6 Best Chatbase Alternatives (2026)

Chatbase meters every reply in credits that vary by model, so bills are hard to forecast. These 6 Chatbase alternatives resolve support with clearer pricing.

7 Best Kustomer Alternatives (2026)

7 Best Kustomer Alternatives (2026)

Kustomer bills $0.60 per engaged conversation on an 8-seat minimum, with seats hidden at $89 to $139. Here are 7 Kustomer alternatives with flatter AI pricing.

6 Best Kommunicate Alternatives (2026)

6 Best Kommunicate Alternatives (2026)

Kommunicate trains on docs only and bolts on top of your helpdesk. These Kommunicate alternatives train on past tickets, live inside it, and price on outcomes.

Zoho Zia: A Complete Guide to Zoho Desk's AI, Pricing & Limitations (2026)

Zoho Zia: A Complete Guide to Zoho Desk's AI, Pricing & Limitations (2026)

Zoho Zia is bundled into Desk Enterprise at $40/agent with no per-resolution fee. But it publishes no resolution rate and stays locked in Zoho. Full breakdown.

Helply (Groove's AI Agent): Guide to Features, Pricing & Limitations (2026)

Helply (Groove's AI Agent): Guide to Features, Pricing & Limitations (2026)

Helply promises 65% AI resolution in 90 days or you pay nothing. Groove's built-in AI still needs a human to hit send. Full cost math inside.

7 Best Front Alternatives (2026)

7 Best Front Alternatives (2026)

Front's AI is assistive-first, officially English-only, and priced as per-seat add-ons. Here are 7 Front alternatives with stronger, cheaper AI support.

Salesforce Agentforce: Complete Guide to Features, Pricing & Limitations (2026)

Salesforce Agentforce: Complete Guide to Features, Pricing & Limitations (2026)

Salesforce Agentforce starts at $2/conversation and needs Service Cloud plus a 5-11 month setup. Under 10% of customers have scaled it. Full breakdown inside.

LiveChat AI: Complete Guide to Features, Pricing & Limitations (2026)

LiveChat AI: Complete Guide to Features, Pricing & Limitations (2026)

LiveChat's AI markets "up to 80%" resolution, but it's agent-assist, and real deflection needs a separate ChatBot subscription. Full breakdown inside.

Front AI: Complete Guide to Features, Pricing & Limitations (2026)

Front AI: Complete Guide to Features, Pricing & Limitations (2026)

Front AI promises Autopilot resolves up to 70% of requests, yet publishes no rate, only supports English, and you can't trial the agent. Full breakdown.

Chatbase: Complete Guide to Features, Pricing & Limitations (2026)

Chatbase: Complete Guide to Features, Pricing & Limitations (2026)

Chatbase says it resolves 80% of tickets on flat-rate plans, but one reply burns 2-6 message credits and the agent stops when they run out. Real 2026 breakdown.

Drift AI Live Chat: Complete Guide to Features, Pricing & Limitations (2026)

Drift AI Live Chat: Complete Guide to Features, Pricing & Limitations (2026)

Drift starts at $30K/yr, has no free trial, and is being sunset under Salesloft. Here's what its AI live chat really does, and who it's wrong for.

Kustomer AI: Complete Guide to Features, Pricing & Limitations (2026)

Kustomer AI: Complete Guide to Features, Pricing & Limitations (2026)

Kustomer AI claims its agents resolve up to 70% of inquiries, at $0.60 per engaged conversation on an 8-seat minimum. Here's the full breakdown.