Mike Heap

Mike Heap

Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

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Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

Previous experience

He previously built and sold No Code AI Model Builder, UCAS Statement Generator (both with his co-founder Alex) and Tweetstreak.
Before that, he worked at tech scale-ups, Limejump and Ki Insurance and spent 9 years at Ernst & Young in Banking and Capital Markets, first as an auditor (and chartered accountant) and then as an Innovation Lead focusing on applications of AI and RPA in audit.

Education

He holds a 1st class BSc in Maths and Physics from the University of Bath.

Hobbies and interests

An on-and-off fitness enthusiast, he has completed several marathons, an Ironman and the Dragon Ride and is currently just getting into indoor rowing and looking for new challenges.
His passion away from AI lies with food, cooking most days and eating out at new restaurants most weekends.

Contact Mike

You can find him on LinkedIn and Twitter or email him here.

Learn more

You can learn more about Mike’s background and story by visiting these links:
Interviews
Podcasts
My AskAI vs Salesforce Agentforce: Features, Pricing, and Results (2026)

My AskAI vs Salesforce Agentforce: Features, Pricing, and Results (2026)

Salesforce Agentforce needs Service Cloud, three pricing models and a $200K+ first-year budget. My AskAI drops into your helpdesk from $199/mo. Full comparison.

Featurebase Pricing Explained: Per-Seat Plans & the $0.49 Fibi AI Fee

Featurebase Pricing Explained: Per-Seat Plans & the $0.49 Fibi AI Fee

Featurebase pricing is $29-$99 per seat/mo billed yearly, plus $0.49 per Fibi AI resolution, a price up 69% since 1 July. Real math at 1k, 10k and 50k.

Featurebase: Complete Guide to Features, Pricing & Limitations (2026)

Featurebase: Complete Guide to Features, Pricing & Limitations (2026)

Featurebase bundles feedback boards, roadmaps, a help center and Fibi, its AI agent. Fibi only deploys to its own messenger and email. The trade-offs are inside.

My AskAI vs Chatbase AI agent: Features, Pricing, and Results (2026)

My AskAI vs Chatbase AI agent: Features, Pricing, and Results (2026)

Chatbase meters every reply in message credits that swing 1-6 by model. My AskAI is $0.10 a ticket, flat, inside your helpdesk. A straight head-to-head.

My AskAI vs Help Scout: Features, Pricing, and Results (2026)

My AskAI vs Help Scout: Features, Pricing, and Results (2026)

My AskAI vs Help Scout: Help Scout bills $0.75 per AI resolution and trains only on Docs. My AskAI is flat at $0.10 a ticket and reads Notion, Drive and more.

My AskAI vs LiveChat AI agent: Features, Pricing, and Results (2026)

My AskAI vs LiveChat AI agent: Features, Pricing, and Results (2026)

LiveChat's real AI deflection is a separate product, ChatBot by Text, at $0.99 a resolution on top of per-agent seats. My AskAI is flat $0.10 a ticket.

10 Best AI Help Desks Compared (2026): What They Really Cost

10 Best AI Help Desks Compared (2026): What They Really Cost

Looking for the best AI help desk software? Almost every platform bills twice: seats plus per-resolution AI. 10 scored on 8 criteria, with real costs.

My AskAI vs Sierra AI agent: Features, Pricing, and Results (2026)

My AskAI vs Sierra AI agent: Features, Pricing, and Results (2026)

My AskAI vs Sierra: Sierra hides pricing behind sales and runs ~$200K+/year; My AskAI is $0.10 a ticket, flat. Enterprise voice vs live-in-minutes, compared.

My AskAI vs Dixa AI agent: Features, Pricing, and Results (2026)

My AskAI vs Dixa AI agent: Features, Pricing, and Results (2026)

My AskAI vs Dixa: Dixa meters Mim at €0.35 a conversation and makes you buy its whole helpdesk first. My AskAI is $0.10 a ticket on your existing stack.

My AskAI vs Decagon AI agent: Features, Pricing, and Results (2026)

My AskAI vs Decagon AI agent: Features, Pricing, and Results (2026)

Decagon is enterprise-only with no public price and a sales call to start. My AskAI is self-serve at $0.10/ticket. See how the two AI agents really compare.

My AskAI vs Forethought AI agent: Features, Pricing, and Results (2026)

My AskAI vs Forethought AI agent: Features, Pricing, and Results (2026)

My AskAI vs Forethought: one starts at $199/mo and publishes its per-ticket rate; the other is a ~$74,500/yr median with no public price. Who each fits.

My AskAI vs Tidio AI agent: Features, Pricing, and Results (2026)

My AskAI vs Tidio AI agent: Features, Pricing, and Results (2026)

Tidio meters three billing pools and caps free Lyro at 50 lifetime chats. My AskAI is flat per-ticket inside your existing helpdesk. Full comparison inside.