Mike Heap

Mike Heap

Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

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Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

Previous experience

He previously built and sold No Code AI Model Builder, UCAS Statement Generator (both with his co-founder Alex) and Tweetstreak.
Before that, he worked at tech scale-ups, Limejump and Ki Insurance and spent 9 years at Ernst & Young in Banking and Capital Markets, first as an auditor (and chartered accountant) and then as an Innovation Lead focusing on applications of AI and RPA in audit.

Education

He holds a 1st class BSc in Maths and Physics from the University of Bath.

Hobbies and interests

An on-and-off fitness enthusiast, he has completed several marathons, an Ironman and the Dragon Ride and is currently just getting into indoor rowing and looking for new challenges.
His passion away from AI lies with food, cooking most days and eating out at new restaurants most weekends.

Contact Mike

You can find him on LinkedIn and Twitter or email him here.

Learn more

You can learn more about Mike’s background and story by visiting these links:
Interviews
Podcasts
Dixa Pricing Explained: The Real Cost of Mim's €0.35 Per Conversation

Dixa Pricing Explained: The Real Cost of Mim's €0.35 Per Conversation

Dixa pricing runs €89 to €179 per agent, plus Mim AI at €0.35 per conversation, billed even when it escalates. We ran the math at 1k, 10k and 50k tickets.

Chatbase Pricing Explained: What Message Credits Really Cost

Chatbase Pricing Explained: What Message Credits Really Cost

Chatbase pricing looks like $0-$400/mo, but one reply burns 1-6 credits. At 10,000 tickets that's $600 or $4,600. Every plan includes just one agent.

Ada AI Pricing Explained: The Real Cost Behind "Talk to Sales"

Ada AI Pricing Explained: The Real Cost Behind "Talk to Sales"

Ada AI pricing has no public rate and no deal under 300,000 conversations a year. Here's the real cost stack, the math at Ada's minimum, and cheaper options.

Front AI Pricing Explained: Autopilot, Copilot & the Per-Seat Add-Ons

Front AI Pricing Explained: Autopilot, Copilot & the Per-Seat Add-Ons

Front pricing runs $25 to $105 a seat, but the AI costs extra: Autopilot per conversation, plus per-seat Copilot, Smart QA & Smart CSAT. Full cost math inside.

LiveChat AI Pricing Explained: What You Pay for Real AI Deflection

LiveChat AI Pricing Explained: What You Pay for Real AI Deflection

LiveChat AI pricing looks simple until you learn real deflection is a separate product, ChatBot by Text, at $0.99 a resolution. See the full cost at volume.

Zoho Desk Pricing: What Zia AI Actually Costs at Each Tier

Zoho Desk Pricing: What Zia AI Actually Costs at Each Tier

Zoho Desk pricing runs $7–$40/agent with Zia AI bundled in, no per-resolution fee. See which AI unlocks at each tier, the catches, and the real cost.

6 Best Duckie AI Alternatives (2026)

6 Best Duckie AI Alternatives (2026)

Duckie hides its pricing behind a sales call and offers no free trial. These 6 Duckie alternatives publish their pricing and resolve complex tickets too.

8 Best AI Customer Service Tools for SaaS on HubSpot (2026)

8 Best AI Customer Service Tools for SaaS on HubSpot (2026)

SaaS support on HubSpot is product how-tos, billing and seat admin. These 8 AI agents (incl. Breeze) ranked for SaaS reality on HubSpot Service Hub.

Help Scout Pricing Explained: What AI Answers Really Costs

Help Scout Pricing Explained: What AI Answers Really Costs

Help Scout pricing is $25-$75/user/mo plus $0.75 per AI resolution, and the bill grows as it improves. We ran the math at 1k, 10k and 50k tickets.

eesel AI Pricing Explained: What You Actually Pay Under the New Pay-as-You-Go Model

eesel AI Pricing Explained: What You Actually Pay Under the New Pay-as-You-Go Model

eesel AI pricing just moved to pay-as-you-go: $0.40 per ticket, with no seats and no caps. Here's what you pay at 1k, 10k and 50k tickets, plus the catch.

Kommunicate Pricing Explained: What You Actually Pay

Kommunicate Pricing Explained: What You Actually Pay

Kommunicate pricing starts at $40/mo for 250 conversations, then $15 per 1,000 more. Seats and AI agents stack on top. Here's what you really pay at volume.

7 Best Agentic AI Customer Service Agents That Take Actions (2026)

7 Best Agentic AI Customer Service Agents That Take Actions (2026)

Most agentic AI customer service tools only answer questions. These 7 actually take actions (refunds, lookups, cancellations) and resolve tickets end to end.