Mike Heap

Mike Heap

Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

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Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

Previous experience

He previously built and sold No Code AI Model Builder, UCAS Statement Generator (both with his co-founder Alex) and Tweetstreak.
Before that, he worked at tech scale-ups, Limejump and Ki Insurance and spent 9 years at Ernst & Young in Banking and Capital Markets, first as an auditor (and chartered accountant) and then as an Innovation Lead focusing on applications of AI and RPA in audit.

Education

He holds a 1st class BSc in Maths and Physics from the University of Bath.

Hobbies and interests

An on-and-off fitness enthusiast, he has completed several marathons, an Ironman and the Dragon Ride and is currently just getting into indoor rowing and looking for new challenges.
His passion away from AI lies with food, cooking most days and eating out at new restaurants most weekends.

Contact Mike

You can find him on LinkedIn and Twitter or email him here.

Learn more

You can learn more about Mike’s background and story by visiting these links:
Interviews
Podcasts
What is Self-Learning AI? A Plain-English Definition for Customer Service

What is Self-Learning AI? A Plain-English Definition for Customer Service

Self-learning AI is an AI agent that updates its own knowledge from new tickets and human replies. How it works in customer service, and what good looks like.

12 Best AI Customer Service Agents (2026)

12 Best AI Customer Service Agents (2026)

Most "best AI agent" lists are vendor fluff. Here are the 12 AI customer service agents that actually ship, scored honestly on cost, integration, and accuracy.

What is Historical Ticket Training? Definition, How It Works, and What to Avoid

What is Historical Ticket Training? Definition, How It Works, and What to Avoid

Historical ticket training teaches AI support agents from past resolved tickets. How it works, vendor differences, benchmarks, and what most guides get wrong.

8 Best Fini AI Alternatives (2026)

8 Best Fini AI Alternatives (2026)

Fini AI charges $0.69/resolution with a $1,799/mo Growth minimum. Here are 8 alternatives ranked on integrations, pricing & action depth.

7 Best Help Scout AI Alternatives (2026)

7 Best Help Scout AI Alternatives (2026)

Help Scout AI charges $0.75/resolution and can't take actions or learn from past tickets. These 7 alternatives offer more for less.

7 Best CoSupport AI Alternatives (2026)

7 Best CoSupport AI Alternatives (2026)

CoSupport AI starts at $2,400/year with limited integrations. These 7 alternatives offer broader helpdesk support and transparent pricing.

7 Best Aissist Alternatives (2026)

7 Best Aissist Alternatives (2026)

Aissist.io charges $0.09/interaction — but that's per message, not per conversation. These 7 alternatives offer clearer pricing and deeper integrations.

7 Best DigitalGenius Alternatives (2026)

7 Best DigitalGenius Alternatives (2026)

DigitalGenius starts at ~$1,000/month with custom quotes and no free trial. These 7 alternatives offer transparent pricing from $29/month and self-serve setup.

8 Best Decagon AI Alternatives (2026)

8 Best Decagon AI Alternatives (2026)

Decagon AI starts at $95K/year with ~6 weeks to deploy. These 8 alternatives offer $0.10/ticket pricing and setup in minutes.

11 Best Sierra AI Alternatives (2026)

11 Best Sierra AI Alternatives (2026)

Sierra AI has no public pricing and year-one costs of $200K+. These 11 alternatives start at $0.10/ticket and go live in minutes.

8 Best Ada AI Alternatives (2026)

8 Best Ada AI Alternatives (2026)

Ada AI starts at ~$30K/year with no public pricing and requires Zendesk or Salesforce. These 8 alternatives offer transparent pricing and broader helpdesk support.

8 Best Alhena AI Alternatives (2026)

8 Best Alhena AI Alternatives (2026)

Alhena AI charges $1.10/conversation and only works for ecommerce. These 8 alternatives offer broader helpdesk coverage from $0.10/ticket.