Mike Heap

Mike Heap

Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

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Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

Previous experience

He previously built and sold No Code AI Model Builder, UCAS Statement Generator (both with his co-founder Alex) and Tweetstreak.
Before that, he worked at tech scale-ups, Limejump and Ki Insurance and spent 9 years at Ernst & Young in Banking and Capital Markets, first as an auditor (and chartered accountant) and then as an Innovation Lead focusing on applications of AI and RPA in audit.

Education

He holds a 1st class BSc in Maths and Physics from the University of Bath.

Hobbies and interests

An on-and-off fitness enthusiast, he has completed several marathons, an Ironman and the Dragon Ride and is currently just getting into indoor rowing and looking for new challenges.
His passion away from AI lies with food, cooking most days and eating out at new restaurants most weekends.

Contact Mike

You can find him on LinkedIn and Twitter or email him here.

Learn more

You can learn more about Mike’s background and story by visiting these links:
Interviews
Podcasts
7 Best AI Customer Service Agents to Automate Password Resets (2026)
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7 Best AI Customer Service Agents to Automate Password Resets (2026)

We scored 7 AI agents on password reset automation. By hand, 1,000 password tickets cost about $2,000 a month. Top-scoring My AskAI costs about $241 a month.

7 Best AI Customer Service Agents for Subscription Cancellation Flows (2026)
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7 Best AI Customer Service Agents for Subscription Cancellation Flows (2026)

A cancellation flow handled by hand costs about $1,000 a month at 500 requests. We scored 7 AI agents that run it in a ticket or chat, from $283 a month.

When to Hire a Support Agent vs AI (and the Signals That Say Which)

When to Hire a Support Agent vs AI (and the Signals That Say Which)

Teams judge when to hire by ticket ratio or salary. The better signal is why tickets still reach a support agent. It shows whether to hire agents or fix the AI.

7 Best AI Customer Service Tools to Automate Customer Communication (2026)

7 Best AI Customer Service Tools to Automate Customer Communication (2026)

Customer communication automation in support: answering 2,000 conversations a month by hand costs about $4,480. Of 7 AI tools scored, My AskAI is top, at $539.

7 Best AI Customer Service Agents to Verify Customer Identity (2026)
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7 Best AI Customer Service Agents to Verify Customer Identity (2026)

Your AI agent has to verify customer identity before it shares account details or changes anything. We scored 7 tools on how they check and what each costs.

Best AI Knowledge Base for Customer Service: 7 Tools Compared (2026)

Best AI Knowledge Base for Customer Service: 7 Tools Compared (2026)

An AI knowledge base chatbot answers customers from the docs your team already has. Of 7 tools scored out of 80, My AskAI leads on 69 and Intercom Fin on 65.

6 Best AI Agents for Customer Service Workflow Automation (2026)
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6 Best AI Agents for Customer Service Workflow Automation (2026)

Customer service workflow automation, scored: 6 AI agents that follow your refund and plan-change steps, priced at 1,000 tickets a month. My AskAI: $263 on Pro.

Best AI for Bug Triage: 6 Tools for Customer Bug Reports (2026)
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Best AI for Bug Triage: 6 Tools for Customer Bug Reports (2026)

AI bug triage software for support teams: 6 tools scored on getting the details engineering needs, spotting repeat reports and telling customers it's fixed.

7 Best AI Customer Service Agents for Chatbot Analytics (2026)

7 Best AI Customer Service Agents for Chatbot Analytics (2026)

Chatbot analytics: 7 AI agents scored on what each resolves, what it told customers and why, and what it did. My AskAI leads on 66 of 80, at $379 a month.

7 Best AI Customer Service Agents for Billing Support (2026)
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7 Best AI Customer Service Agents for Billing Support (2026)

AI billing support must answer from the customer's invoice. We scored 7 AI agents at 1,000 inquiries a month. My AskAI costs about $231, or $0.23 each.

7 Best AI Customer Service Agents for AI CSAT and Quality Tracking (2026)
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7 Best AI Customer Service Agents for AI CSAT and Quality Tracking (2026)

AI CSAT measures satisfaction with your AI. We scored 7 agents on CSAT, quality checks, AI vs human and cost; My AskAI is about $379 a month at 2,000 tickets.

7 Best AI FAQ Chatbots for Customer Self-Service (2026)

7 Best AI FAQ Chatbots for Customer Self-Service (2026)

By hand, 2,000 tickets a month cost about $4,000. We scored 7 FAQ chatbots on answers, handover and cost; My AskAI leads at about $355 for chat and email.