Moving to AI First Support
Getting Started with AI-First Customer Service
People don't hate AI chatbots — they hate bad ones. This guide covers how to pick one that actually resolves 70-80% of tickets from day one.
Author
Mike Heap (page 17 of 17)
Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.
Posts: Mike Heap
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Intercom
Freecash: How My AskAI resolves over 70k support queries every month
70,000 tickets a month. 82% resolved by AI. Freecash tested Intercom Fin first — then switched. The cost difference was... significant.
HubSpot
Zeffy: How My AskAI helps Zeffy Keep Their Ticket Volume Down and Fundraising Free
Zeffy tested 8 AI vendors with 200+ questions. Only one passed. Now they deflect 84% of tickets with a 7-person support team. Here's how.
Case Study
Customer.io: How My AskAI Helps Customer.io Grow by Doing More With Less
Customer.io tested 8 vendors with 200+ questions. My AskAI 'blew everybody else out of the water.' Now they deflect 68% of tickets automatically.
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Tutorials
7 Tips to Optimize Your Help Center Content for AI
AI agents chop your articles into 500-char chunks. If those chunks don't make sense alone, your AI gives bad answers. 7 fixes that actually work.
HubSpot
Zinc: Using My AskAI to reduce support tickets by 68%, overnight
Zinc went live with AI support in minutes — not weeks. Now 68% of queries resolve automatically with 97% CSAT. They didn't need to hire a replacement.
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SaaS
SaaS Customer Support How To: From Launch to 500+ Paying Users
At 10 users, take every call. At 500+, deploy AI. This stage-by-stage SaaS support playbook tells you exactly when to change strategy (and why).
Mike Heap, co-founder, My AskAI
Meet Mike Heap, co-founder of My AskAI — the AI customer support tool built by two people who scaled to 45,000 users without a sales team.
Start using AI customer service in your business today
Set up an AI agent on your helpdesk in minutes. Pay only for the tickets it resolves.
