Mike HeapMike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.
Table of Contents
- How does Freshdesk Freddy AI pricing actually work?
- The Freddy AI Agent session charge: $0.49 per session
- The Freshdesk plan seat: $55 Pro / $89 Enterprise
- Freddy AI Copilot and Insights: the $29 per agent add-on
- Why does Freshworks quote three different session prices?
- What does Freshdesk Freddy AI cost at typical volumes?
- At 1,000 tickets / month (small team, 5 agents)
- At 10,000 tickets / month (mid-market, 20 agents)
- At 50,000 tickets / month (high volume, 50 agents)
- How do I model my own Freddy AI bill?
- What the Freshdesk Freddy pricing page doesn't tell you
- What real Freshdesk Freddy customers say about the invoice
- Does Freshdesk Freddy have a free trial, and what are the contract terms?
- How does Freshdesk Freddy pricing compare to alternatives at the same volume?
- Is Freshdesk Freddy AI actually worth the money?
- FAQs
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Freddy AI Agent is $0.49 per session, but a session bills whether or not it resolves anything, and it sits on top of a Freshdesk plan from $55 per agent per month. Here's what 10,000 tickets actually costs once the seats and the misses are in.
You saw $0.49 a session, did the quick math against Intercom Fin's $0.99 a resolution (I've done that exact sum), and Freddy looked like half the price. Then you read the bit about what counts as a session.
The headline number on the Freshdesk pricing page is real enough: Freddy AI Agent costs $49 per 100 sessions, so $0.49 each. What the page doesn't put right next to it is the part that decides your actual bill.
A session is charged whether or not Freddy resolves anything, and it all sits on top of a Freshdesk plan that starts at $55 per agent per month. The sticker is the price of an interaction rather than a solved ticket, and (as I'll show with the math) those are very different numbers.
You're probably here because one of these happened:
- You saw the $0.49 session price and need to know what actually lands on the invoice.
- You're already on Freshworks and want to know whether turning on Freddy AI Agent and Copilot is sensible spend at your volume.
- You're shopping the category and want Freddy's real cost next to the cheaper alternatives at the same ticket volume.
Either way, I've got you. I'll break down every line item, run the math at 1,000 / 10,000 / 50,000 tickets a month, untangle why Freshworks' own pages quote three different session rates, surface what real Freshdesk customers say about the invoice, and tell you what the alternatives cost at the same volume. No "contact sales" answers.
How does Freshdesk Freddy AI pricing actually work?
TL;DR: Freddy stacks three charges: a Freshdesk plan seat (Pro from $55/agent/mo), the AI Agent's sessions at $0.49 each, and an optional $29/agent Copilot add-on. Insights is free once you hold one Copilot seat.
Freddy pricing is three stacked parts, and only one of them is on the page most people read first.
The first part is the Freshdesk plan seat. Freddy isn't a standalone product; it lives inside Freshdesk, so every human agent in the inbox needs a paid Freshdesk seat underneath the AI. The full Freddy feature set starts on the Pro plan at $55 per agent per month (billed annually), and Enterprise is $89, per Freshdesk's pricing page.
The second part is the Freddy AI Agent itself (the autonomous bot), billed at $0.49 per session ($49 per 100-session pack), with the first 500 sessions thrown in one time. The third part is the optional Freddy AI Copilot, the agent-assist sidekick, at $29 per agent per month on annual billing, per Freshworks' Freddy pricing docs. Freddy AI Insights comes free once you've got at least one Copilot license.
Here's the model at a glance:
Component | Price | How it's billed | Notes |
Freshdesk Pro seat | $55/agent/mo | per agent, annually | Minimum tier for the full Freddy set. Enterprise $89; Growth $19 = reply suggestions only; Free = no AI. |
Freddy AI Agent (sessions) | $0.49/session | $49 per 100-session pack | First 500 sessions free (one-time). Billed whether or not Freddy resolves the request. |
Freddy AI Copilot | $29/agent/mo | per agent, annually | ~$35 on monthly billing. Pro/Enterprise prerequisite. Assignable to a subset of agents. |
Freddy AI Insights | Free | with ≥1 Copilot license | Advanced Conversational Insights needs Enterprise; still in beta. |
Agent day passes | $2-3/day | per agent per day | For occasional agents. Not available for Copilot. |
For contrast, the meter we run at My AskAI is per ticket and flat: roughly $0.10 a ticket, charged once when the AI replies, no matter how many back-and-forths the conversation takes or whether it ends in a resolution (you can see it on our pricing page). I'll put the two side by side at the same volume later on. For now, the thing to hold onto is that Freddy's meter counts sessions, and a session isn't the same thing as a solved ticket.
The Freddy AI Agent session charge: $0.49 per session
TL;DR: A session is one chat conversation in a 24-hour window (72 hours for email), and it bills whether or not Freddy resolves anything. At a 40% resolution rate that pushes the real cost per solved ticket to about $1.23, well above the $0.49 sticker.
This is the line that makes or breaks the budget, so I'll be precise about what you're buying.
A session is a fixed window of interaction, bigger than one message and different from a resolution. On chat, all the back-and-forth between a customer and the bot inside a 24-hour window counts as one session.
For email, the current Freshdesk pricing FAQ defines a session as a 72-hour window starting from the customer's first email (every AI response inside that window still counts as one). So far, so reasonable: roughly one session per conversation.
Here's the catch, and Freshworks doesn't put it in bold: the session is billed whether or not Freddy resolves anything. Their own wording is that "a session is any unique interaction between an end-user and an AI agent". The billable event is the interaction, full stop.
This is the real difference between Freddy and the outcome-based crowd (Fin, Zendesk and friends). Intercom Fin charges $0.99 only when it resolves; Zendesk charges only on an autoresolve that stays closed for 72 hours. Freddy charges the moment a customer engages the bot, win or lose.
That gap is the whole story. If Freddy resolves 40% of the sessions it opens (squarely inside the band most Freshdesk teams actually report, more on that below), then you're paying $0.49 on the other 60% that resolved nothing.
So the effective cost per resolved ticket is nearer $1.23 on the AI charge alone than the $0.49 sticker, before you even add the seats underneath. The sticker is fair about what an interaction costs. It just isn't the number I'd plan a budget around.
A few more session rules worth knowing before they surprise you:
- The 500 free sessions are a one-time credit rather than a monthly allowance, so month two is full price.
- Unused sessions do not roll over; they expire at the end of your billing cycle, per Freshworks' session-consumption doc.
- Previewing or testing the bot consumes paid sessions; even an unpublished bot you're still building burns through your pack.
- When the pack runs out, the AI stops responding unless you've set up auto-recharge (online-billing customers only, triggered when fewer than 50 sessions remain).
The Freshdesk plan seat: $55 Pro / $89 Enterprise
TL;DR: Freddy needs at least the Freshdesk Pro plan at $55/agent/mo for the full set; Growth ($19) gets reply suggestions only and Free gets no AI. Every agent in the inbox needs a paid seat under the bot.
The session charge gets all the attention, but it never travels alone. Freddy is embedded in Freshworks' platform and can't be pointed at any other helpdesk, so the cost of the underlying Freshdesk plan is part of the price of using Freddy at all.
The plan tiers also gate which Freddy you get (this part trips people up). The Free plan ($0 for one or two agents for six months) has no AI features, and Growth at $19 per agent per month gets you limited reply suggestions and not much else.
Pro at $55 per agent per month is the first tier with the complete Freddy AI Agent, Copilot, and Insights set, so it's the realistic floor for anyone shopping Freddy seriously. Enterprise at $89 adds custom AI models on top, per Freshdesk's pricing page and Freshworks' Freddy add-on docs.
Two things people miss here. First, those prices were raised recently from $15 / $49 / $79, so a lot of the comparison blogs still floating around quote the old, lower numbers, which means you should check the date on anything you read.
Second, monthly billing runs roughly 20-30% more than annual, and Freshdesk and Freshdesk Omni are different products (Omni, the multichannel version, starts at $29 per agent per month) that comparison tables love to conflate. Make sure you're pricing the one you'll actually use.
Freddy AI Copilot and Insights: the $29 per agent add-on
TL;DR: Freddy AI Copilot is a separate agent-assist add-on at $29/agent/mo (about $35 monthly), assignable to a subset of agents. Insights comes free once you hold one Copilot license.
Copilot is the agent-assist half of Freddy: it drafts and rephrases replies, summarizes tickets, suggests solution articles, tags sentiment, and does live translation inside the agent workspace, all documented in Freshworks' Freddy-for-ticketing overview.
It's a separate add-on at $29 per agent per month annually (about $35 monthly). Most reviewers reckon it the strong half of Freddy.
A couple of details drive the cost. Copilot can be assigned to a subset of agents rather than all-or-nothing, so a 20-agent team can put it on the eight people who handle the gnarliest tickets and pay for eight rather than twenty (there are no day passes for Copilot the way there are for agent seats).
And there's a quiet limit worth knowing if translation is central to your support: Copilot's live translation is capped at around 40 translations per license per month.
Freddy AI Insights (the analytics layer that flags trends and anomalies) is free once you've got at least one Copilot license. The advanced Conversational Insights (natural-language questions like "why are resolution times rising?") needs Enterprise and is still in beta as of mid-2026.
Why does Freshworks quote three different session prices?
TL;DR: Freshworks' own pages quote $0.49, $0.10, and about $0.12 per session. The current Freshdesk pricing page says $0.49; the cheaper rates look like legacy Omni contracts, so confirm yours with sales.
Here's something no competing breakdown surfaces cleanly: Freshworks' own materials don't agree on what a session costs.
The current, live Freshdesk pricing page says $49 per 100 sessions, or $0.49 each. But other Freshworks-adjacent pages and write-ups quote $100 per 1,000 sessions ($0.10), and older guides cite $99 per 800 (about $0.12). The Fin pricing comparison lists Freddy at $0.10 a session, so stack them up:
Source | Quoted session rate |
Freshdesk pricing page (current) | $0.49 |
Freshdesk support docs | $0.49 |
Legacy Omni / third-party write-ups | $0.10 |
Older guides | ~$0.12 |
My best read is that the cheaper rates are legacy Freshchat and Omni contracts, and the current rate for a new Freshdesk buyer is $0.49 per 100-session pack. But the spread is wide enough (nearly 5x between high and low) that you genuinely can't model your bill from the public pages with any confidence.
Confirm your rate with sales before you commit, and treat that uncertainty as a cost in itself. It's the classic problem with a meter you can't forecast: you often only find out what you'll pay once you're already inside the product.
What does Freshdesk Freddy AI cost at typical volumes?
TL;DR: At a 40% resolution rate, expect roughly $765/mo at 1k tickets, $6,000 at 10k, and $27,250 at 50k for the AI Agent plus Pro seats. The effective cost per solved ticket runs $1.36 to $1.91 because sessions bill on every interaction.
Let's run the actual math. My assumptions: one session per chat ticket (a 24-hour window, or 72 hours for email; either way, roughly one session per conversation), Pro seats at $55 per agent per month, sessions at $0.49, and a realistic 40% resolution rate.
That 40% sits inside the band Freshdesk teams actually document: most land between 20% and 50%, with the 80% figure Freshworks markets reserved for well-trained, high-volume deployments like PhonePe. The 500 free sessions are a one-time first-month credit, so I've left them out of these steady-state numbers.
At 1,000 tickets / month (small team, 5 agents)
Line item | Math | Cost |
Freddy AI Agent sessions | 1,000 × $0.49 | $490 |
Freshdesk Pro seats | 5 × $55 | $275 |
Monthly total (Agent + seats) | ㅤ | ~$765 |
Effective $ per resolved ticket (40%) | $765 ÷ 400 | ~$1.91 |
At this volume the seats are a big chunk of the bill (about a third), and the effective cost per solved ticket is already nearly four times the $0.49 sticker. Add Copilot for all five agents and it's another $145, taking you to roughly $910 a month.
At 10,000 tickets / month (mid-market, 20 agents)
Line item | Math | Cost |
Freddy AI Agent sessions | 10,000 × $0.49 | $4,900 |
Freshdesk Pro seats | 20 × $55 | $1,100 |
Monthly total (Agent + seats) | ㅤ | ~$6,000 |
Effective $ per resolved ticket (40%) | $6,000 ÷ 4,000 | ~$1.50 |
This is the volume where I think the session model's pattern really shows. The sessions now dominate, and the effective $1.50 per resolved ticket has crept up close to what Intercom Fin costs per resolution, despite Freddy's unit price being half. Copilot for all 20 agents adds $580, for about $6,580 a month.
At 50,000 tickets / month (high volume, 50 agents)
Line item | Math | Cost |
Freddy AI Agent sessions | 50,000 × $0.49 | $24,500 |
Freshdesk Pro seats | 50 × $55 | $2,750 |
Monthly total (Agent + seats) | ㅤ | ~$27,250 |
Effective $ per resolved ticket (40%) | $27,250 ÷ 20,000 | ~$1.36 |
At high volume the sessions are roughly 90% of the AI bill (the seats barely register now). Copilot for 50 agents adds $1,450, taking the total to about $28,700.
The number to sit with is how resolution rate moves the effective cost, and which direction it moves. Because you pay per session, a lower resolution rate makes your cost per solved ticket worse: at the 10,000-ticket tier, 25% resolution works out to about $2.40 per resolved ticket; 40% to $1.50; 65% to $0.92.
That's the reverse of an outcome model, where a low resolution rate at least means a smaller bill. With Freddy, you pay for the misses too. (For reference, the field median across roughly 55 AI support vendors and 195 rated deployments sits near 70% on a "resolution" metric and 61% on an "automation" one, but that's an aggregate, every vendor counts a different event, and Freddy's documented results run lower, so 40% is the safe planning figure here.)
How do I model my own Freddy AI bill?
TL;DR: Paste the prompt below into ChatGPT or Claude with your own ticket volume, agent count, and a resolution rate to get a quick Freddy estimate. Desk math can't judge answer quality, so still run the 14-day trial on your own tickets before you commit.
The worked examples above use my assumptions. To run yours, drop this into your AI assistant of choice and fill in the brackets:
You are helping me estimate the monthly cost of Freshdesk Freddy AI for my support team.
My inputs:
- Monthly tickets/conversations the AI would handle: [number]
- Number of human agents who need a Freshdesk seat: [number]
- Channel mix (mostly chat / mostly email / both): [answer]
- Realistic AI resolution rate I expect (use 40% if unsure): [percent]
- Do I want Freddy AI Copilot for agents? (yes/no, and how many agents): [answer]
Use these current rates (Freshdesk pricing page, 2026):
- Freshdesk Pro seat: $55/agent/month (annual) — the minimum tier for the full Freddy set
- Freddy AI Agent: $0.49 per session ($49 per 100), where 1 session ≈ 1 chat conversation in a 24h window (72h for email), billed whether or not it resolves
- Freddy AI Copilot: $29/agent/month (annual)
Work out and show:
1. Monthly AI Agent session cost (assume 1 session per ticket).
2. Monthly Freshdesk seat cost.
3. Optional Copilot cost.
4. Total monthly cost.
5. The effective cost per RESOLVED ticket (total ÷ resolved tickets) — this is the number that matters.
6. Recompute line 5 at a 25% and a 65% resolution rate so I can see the range.
If any rate might be out of date or might differ on a legacy Omni contract, say "confirm with Freshworks sales" rather than guessing.It models cost only; the trial is what tells you about quality. Whether Freddy actually hits the resolution rate you typed is the thing the trial reveals, so test it on real tickets before you sign (and if you'd rather a quick visual, our Freshdesk Freddy ROI calculator does a similar sum).
What the Freshdesk Freddy pricing page doesn't tell you
TL;DR: Five surprises show up after deployment: sessions bill regardless of resolution, the 500 free sessions are one-time, preview burns paid sessions, packs don't roll over, and the bot goes dark when one empties.
Most of these only show up once you're deployed. Here's the list, so they don't catch you out.
- Sessions bill regardless of resolution. This is the big one, the structural cost driver: the $0.49 sticker is the price of a conversation rather than a solution, so at a 40% resolution rate your real cost per solved ticket is roughly 2.5-3x higher.
- The 500 free sessions are a one-time credit. It's an easy assumption that you get a renewing allowance. You don't, so month two is full freight.
- Preview and testing consume paid sessions. Building and QA-ing your bot burns through packs before a single customer has talked to it (yes, really). Budget for the setup period as well as the live one.
- No rollover, so the bot goes dark when a pack empties. Unused sessions expire each cycle, and if you run out mid-month without auto-recharge, Freddy simply stops answering customers until you top up (I've seen a bot go quiet mid-month this way).
- The published rate is inconsistent. Freshworks' own pages disagree on the session price. Currency also locks once you're on a paid plan, and reviewers report mid-contract price increases and friction canceling.
What real Freshdesk Freddy customers say about the invoice
TL;DR: Across G2, Capterra and the Freshworks community, the pattern is "basic AI" plus hard-to-predict sessions, with add-ons that sometimes break while still billing. Weak resolution quality directly inflates the per-solved-ticket cost.
The complaint pattern for Freddy is different from the outcome-based vendors. With Zendesk and Intercom the recurring gripe is "the better it works, the more it costs." With Freddy it's closer to the reverse: the AI is rated basic, the spend is hard to predict, and you keep paying per session regardless.
A few voices, verbatim and linked (and yes, take any single review with a grain of salt, but the pattern across them is the signal):
"The paid-for add-on for Freddy AI… has been broken for over 2 weeks now - insights have disappeared, all prompt suggestions are gone and nothing works - 'this feature is temporarily unavailable'. The Freddy AI chatbot in Slack is also extremely unreliable… I screenshared with a support agent who admitted it is a bad experience." From the Freshworks Community thread.
"Freshchat needs work more on AI as Freddy AI is a very basic tool and needs more automation." From a G2 Freshchat reviewer.
"Freddy needs a larger data set to learn from and I'm unsure of accuracy." From a G2 Freddy Copilot reviewer.
The throughline matters for the math. Because the meter is per session rather than per resolution, "basic AI" becomes a cost problem and not just a quality one. Every session that fails to resolve still bills, so weak resolution quality directly inflates the effective price of every ticket Freddy does solve.
Does Freshdesk Freddy have a free trial, and what are the contract terms?
TL;DR: There's a 14-day full-Enterprise trial with no card, but no permanent free AI tier. Annual billing saves 20-30%, currency locks once you're on a paid plan, and cancellation is a documented sore point.
It does. Freshdesk offers a 14-day free trial that drops you onto the full Enterprise plan with every AI feature switched on, no credit card required (you can start one from the Freshdesk pricing page). It's a genuine way to see Freddy in action, though remember that previewing and testing during the trial will start eating sessions once you've burned the 500 free ones.
On contracts: there's no permanent free AI tier, since the Free plan has no Freddy at all. Annual billing saves roughly 20-30% over monthly, currency locks once you're on a paid plan, and session packs are sold in 100-session blocks online (larger packs come through a customer success manager).
And as the customer voices above flag, cancellation is a documented sore point, so read the renewal terms before you sign.
How does Freshdesk Freddy pricing compare to alternatives at the same volume?
TL;DR: At 10k tickets Freddy runs about $6,000/mo, near Intercom Fin's $6,650 and well under Zendesk's $10,500. My AskAI's flat per-ticket meter is about $1,299, and it doesn't rise as the AI improves.
At 10,000 tickets a month, here's the field side by side. The honest headline: Freddy has the lowest raw unit price of the lot. The catch is the meter it's measured on.
Vendor | Billable event | Unit price | Cost at 10k/mo | Effective $/resolved |
Freshdesk Freddy | Per session (bills on interaction) | $0.49/session | ~$6,000 (Agent + Pro seats) | ~$1.50 @ 40% |
My AskAI | Per ticket, flat (usage-based) | ~$0.10/ticket | ~$1,299 (Scale) | falls as resolution rises |
Intercom Fin | Per resolution/outcome | $0.99/resolution | ~$6,650 @ 50% | ~$1.33 |
Zendesk AI | Per resolution (Advanced AI add-on) | ~$1.50/resolution | ~$10,500 @ 50% | ~$2.10 |
Gorgias Automate | Per resolution | $0.60-$1.27/resolution | varies | $0.60-$1.27 |
Read it carefully, because I think the unit prices mislead on their own. Freddy's $0.49 is the cheapest number in the table, but it bills on every session whether or not the AI resolves, so its real cost per solved ticket (~$1.50) lands right alongside Intercom Fin's per-outcome economics despite the half-price sticker. The per-resolution vendors only charge when they win, so their bill grows as their AI improves, while Freddy's grows with raw volume regardless of quality.
We sit on a different axis entirely at My AskAI. We charge per ticket, flat (about $0.10 a credit), so at 10,000 tickets a mid-volume team is around $1,299 a month on our Scale plan, and that number doesn't move when the AI gets better.
Most of what lifts a resolution rate is your own work: updating knowledge, connecting APIs, tuning guidance, running a weekly QA loop. A per-session or per-resolution meter charges you more as that work pays off. A flat per-ticket meter stays flat, so your cost per resolved ticket actually falls as your resolution rate climbs, and you keep the upside of your own effort (we've watched exactly that with TravelJoy and Edel Optics, and there are more in our case studies).
To be fair to Freddy (and I do rate it for the right buyer): if you're already a Freshworks shop, your volume is modest, and you want one vendor you can switch on this week, the low unit price and the no-migration convenience are real wins. It's worth reading both the Freddy alternatives roundup and the head-to-head pricing comparison before you decide.
Is Freshdesk Freddy AI actually worth the money?
TL;DR: Worth it if you're already on Freshworks and want Copilot or a single-vendor turn-on. A weaker buy off Freshworks, for very small or very high-volume teams, or when your knowledge lives in Notion, Confluence, or Google Drive.
I'd boil it down to where you already are and what you're optimizing for.
Freddy is worth it if…
- You're already a Freshworks or Freshdesk customer, so Freddy turns on inside the platform you're paying for, with no migration.
- You want Copilot for agent-assist, the genuinely strong half of Freddy, and you can put it on a subset of agents.
- You're a mid-size team with mostly chat volume, where one session maps cleanly to one conversation.
- You want a single vendor and a fast turn-on more than you want the lowest cost per resolved ticket.
- You need the broad compliance set: Freshworks carries SOC 2 Type 2, ISO 27001/27701, PCI DSS, and a HIPAA BAA on Enterprise, all listed on its trust page.
Freddy isn't worth it if…
- You're not on Freshworks. Freddy is Freshdesk-only, so it can't run on Zendesk, Intercom, or HubSpot, which makes it a non-starter unless you're moving your whole helpdesk.
- You're a very small team where the per-session charge plus the Pro-seat floor outpaces the labor Freddy actually saves.
- You're high-volume and worried about predictability: sessions stack fast, and the bot goes dark the moment a pack runs out.
- Your best knowledge lives in Confluence, Notion, or Google Drive. Freshdesk's Freddy has no native connectors for those, only solution articles, public URLs, files, and Q&As.
- You want a bill you can forecast that doesn't punish a low resolution rate. That's the case for a flat per-ticket model like ours.
For the full feature picture beyond cost, the complete Freddy AI guide goes deeper. And if the predictability point above is the thing driving your search, the My AskAI vs Freshdesk Freddy comparison lays out the per-ticket alternative on the same Freshdesk inbox.
FAQs
How much does Freshdesk Freddy AI cost?
Three stacked parts: a Freshdesk Pro seat at $55 per agent per month (the minimum tier for the full Freddy set), the Freddy AI Agent at $0.49 per session ($49 per 100-session pack, first 500 free one-time), and the optional Freddy AI Copilot at $29 per agent per month. At 10,000 tickets a month with 20 agents, that's roughly $6,000 for the AI Agent and seats, or about $6,580 with Copilot for everyone (I run the full worked example earlier in the post).
What counts as a "session" in Freddy AI?
A session is a fixed window of interaction: on chat, all the back-and-forth in a 24-hour window counts as one session; for email, it's a 72-hour window from the customer's first message. The catch is that a session bills whether or not Freddy resolves the request, since the billable event is the interaction rather than the outcome.
Does Freddy charge for conversations it doesn't resolve?
Yes. I'd call it the single most important thing to understand about Freddy's pricing. Unlike Intercom Fin or Zendesk, which only charge when the AI resolves, Freddy charges $0.49 for every session that opens, resolved or not. At a realistic 40% resolution rate, that makes the effective cost per solved ticket roughly $1.23 on the AI charge alone.
Are the 500 free sessions monthly or one-time?
One-time. The first 500 sessions are a single complimentary credit when you start, rather than a renewing monthly allowance (I see this one assumed a lot). From month two onward, every session is billed at the full $0.49.
Do I need a paid Freshdesk plan to use Freddy AI?
You do. Freddy isn't standalone; it runs inside Freshdesk. The Free plan has no AI, Growth ($19/agent) gets only limited reply suggestions, and the full Freddy AI Agent and Copilot set starts on the Pro plan at $55 per agent per month.
How much is Freddy AI Copilot, and is it separate from the AI Agent?
It's separate. Copilot is the agent-assist add-on (drafting, summaries, sentiment, translation) at $29 per agent per month on annual billing, about $35 monthly. It's billed per seat and can go to a subset of agents, whereas the AI Agent is billed per session: two different meters.
Why does Freshworks quote different session prices ($0.49 vs $0.10)?
Freshworks' own materials are inconsistent: the current Freshdesk pricing page says $0.49 per session, while older Omni and third-party sources cite $0.10-$0.12. My read is that the cheaper rates are legacy Freshchat/Omni contracts and $0.49 is the current rate for a new Freshdesk buyer, but the spread is wide enough that you should confirm your rate with sales before committing.
How does Freddy AI pricing compare to Intercom Fin or Zendesk AI?
Freddy has the lowest unit price ($0.49/session vs Fin's $0.99/resolution and Zendesk's ~$1.50/resolution), but it's the only one of the three that bills whether or not it resolves. At 10,000 tickets and realistic resolution rates, Freddy's effective ~$1.50 per resolved ticket lands close to Fin's ~$1.33 despite the much lower sticker (I put the full side-by-side table earlier in the post).
Do unused Freddy sessions roll over?
No. Unused sessions expire at the end of your billing cycle; they don't carry forward. If you over-buy a pack, you lose the remainder.
Does Freddy have a free trial or a free plan?
There's a 14-day free trial on the full Enterprise plan, no credit card required, with all AI features on. There's no permanent free AI tier, though; the Free plan includes no Freddy.
What happens when my Freddy sessions run out?
The AI stops responding to customers until you top up, which is the bit I'd watch most closely. Online-billing customers can switch on auto-recharge, which triggers when fewer than 50 sessions remain; without it, the bot simply goes dark mid-cycle.
