ROI calculator for Freshdesk's Freddy AI

Calculate how much you can save when you start to use Freshdesk's Freddy AI for your customer support.

Your support setup

How many tickets do you get per month on average?

How many FTE human agents do you have?

What is the average salary of an agent per year ($)?

Your goals

What is your target AI resolution or deflection rate (%)?

(For reference, My AskAI averaged 67.8% across all our clients in the last 30 days)

Freshdesk's Freddy AI & pricing data last updated: June 2026

AI support agent savings

With Freshdesk's Freddy AI, you would save:

$74,030 per year

Based on:

FTE savings $87,500/yr (from $125,000/yr)
AI copilot costs $1,470/yr
AI replies cost $13,470/yr (~$0.20 per ticket (session))

But with My AskAI, you could save:

$81,500 per year

(10% more)

Based on:

FTE savings $87,500/yr (from $125,000/yr)
AI copilot costs $0/yr
AI replies cost $6,000/yr (~$0.10 per ticket)

You’ll only need 5% AI resolution to breakeven with My AskAI!

Minutes to setup, 30 day free trial, no CC required.

Freshdesk's Freddy AI pricing FAQs

How does Freshdesk Freddy AI pricing work?
Freddy AI has two separate pricing components: the Freddy AI Copilot and the Freddy AI Agent. The Copilot costs $35 per agent per month, while the Freddy AI Agent costs $99 for every 800 sessions. Sessions are consumed by email replies or by any number of chat messages within a 24 hour window.

What counts as a session with Freddy AI?
A session is either one email reply generated by the AI or any number of chat messages exchanged within a 24 hour period. While this is generous for chat based support, email tickets can consume multiple sessions and lead to rapidly increasing costs.

Why can Freddy AI become expensive for email support teams?
Email tickets often take an average of 2.5 AI replies to resolve. This means one email ticket consumes 2.5 sessions. Since Freddy sessions are sold only in blocks of 800, even slightly exceeding a block forces you to buy another full block, which reduces cost efficiency.

How does My AskAI pricing differ from Freddy AI pricing?
My AskAI charges a simple low fee of $0.10 per ticket the AI agent touches, regardless of resolution. You pay only for what you use, costs are predictable, and as the AI improves, your effective cost per resolved ticket decreases over time.

Interested in comparing Freshdesk's Freddy AI with My AskAI?

Freshdesk may already have some "AI powered" features, but they're overpriced and underwhelming.

Freshdesk's Freddy AI features

⬇️ Up to 40% of support requests resolved by AI

👍 $0.1-0.2 per AI conversation

🫤 Only add Freshdesk content

❌ Basic insights generated from conversations

✅ AI agent workspace tools available

❌ No access to live customer data

+

Freshdesk + My AskAI

✅ 75%+ of support requests resolved by AI

✅ $0.10 per conversation/ticket

✅ Add unlimited content (Web, Shopify, Google Drive, etc.)

✅ Generates insights from support conversations

✅ AI agent workspace tools available

✅ Access live customer data e.g. subscriptions

✅ Tasks to automate complex processes

Compare Freshdesk's Freddy AI to My AskAI

Learn about the ROI other companies are seeing with AI customer service

Our cost-effective AI agents work across industries, like SaaS, marketplaces, ecommerce, travel & hospitality, B2C, crypto, rewards & gaming, and B2B.

“We needed an AI agent within our existing helpdesk. My AskAI was the only option to not disrupt operations.”

B2C | Replaced HubSpot Breeze AI

“Our company is growing extremely rapidly, and we were receiving a lot of customer service requests With more and more each month. Our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”

Ella Roy Customer Success Manager, Zeffy

Zeffy's case study

Ella Roy Customer Success Manager at Zeffy

“My AskAI is already beating Zendesk's AI Agent 76% to 23% on AI deflection (and much cheaper). Huge!”

eCommerce | Replaced Zendesk AI

"Our experience with My AskAI has been nothing short of transformative. In comparison to Zendesk's AI Agent, we're now achieving an impressive 76% AI resolution rate versus just 23% before. This dramatic improvement has elevated the overall quality of service."

Alan Pugh Head of Customer Service, Traveljoy

Traveljoy's case study

Alan Pugh Head of Customer Success at Travel Joy

“At only $0.10 per ticket, My AskAI, is now resolving over 60% of our tickets, it's revolutionised how we offer support to our customers!”

Crypto | Replaced Intercom Fin AI

"With 62% AI resolution, My AskAI has revolutionised the way we offer support to our customers! I'm a big fan of the direct integration with our existing help articles, and how easy it is to train the agent. It has helped our team out immeasurably."

Martina Mitic Head of Customer Success, Kriptomat

Kriptomat's case study

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

B2B SaaS | Replaced Zendesk AI

"My AskAI’s Zendesk integration is saving our customer service agents significant time each week. It's removed hundreds of hours of waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."

Natalie Onions VP of Customer Service, Customer.io ($50M+ ARR)

Customer.io's case study

Natalie Onions VP of Customer Experience at Customer.io

“The difference was immediate. Customers get instant answers and our team can focus on other tasks."

eCommerce | Replaced Zendesk AI

“What impressed us most was the flexibility and dedication of the My AskAI team. They never said, 'We can't do that,' and always worked to find a solution that fit our needs. They've helped us solve real problems and shown us how AI can transform customer service”

Benjamin Mepsted Chief Customer Officer, Swytch Bike

Swytch Bike's case study

“My AskAI now resolves 82% of our support conversations. That's over 70,000 tickets every month.”

B2C | Replaced Intercom Fin

"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."

Howard Blick Customer Service Team Lead, Freecash

FreeCash's case study

Howard Blick, Customer Service Team Lead at Freecash

“Last year I was given the challenge, how can we provide the same or better service, without hiring anyone?”

B2B SaaS | Replaced Zendesk AI

“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”

Conrad Jones CX and Customer Service Leader, Zinc

Zinc's case study

Conrad Jones CX and Service Leader at Zinc

"Thanks to My AskAI, we’re now resolving 79% of customer support tickets automatically — freeing our team to focus on higher-value work."

eCommerce | Replaced Zendesk AI

"By integrating My AskAI into our Zendesk, we scaled our AI resolution rate from 25% to 79% and reclaimed roughly 150 hours per month of team time. As a result, our support team can now prioritize strategic customer interactions while routine queries are handled seamlessly”

Andreas Korsus Managing Director, Edel Optics

Edel Optics's case study

“We needed an AI agent within our existing helpdesk. My AskAI was the only option to not disrupt operations.”

B2C | Replaced HubSpot Breeze AI

“Our company is growing extremely rapidly, and we were receiving a lot of customer service requests With more and more each month. Our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”

Ella Roy Customer Success Manager, Zeffy

Zeffy's case study

“My AskAI is already beating Zendesk's AI Agent 76% to 23% on AI deflection (and much cheaper). Huge!”

eCommerce | Replaced Zendesk AI

"Our experience with My AskAI has been nothing short of transformative. In comparison to Zendesk's AI Agent, we're now achieving an impressive 76% AI resolution rate versus just 23% before. This dramatic improvement has elevated the overall quality of service."

Alan Pugh Head of Customer Service, Traveljoy

Traveljoy's case study

“At only $0.10 per ticket, My AskAI, is now resolving over 60% of our tickets, it's revolutionised how we offer support to our customers!”

Crypto | Replaced Intercom Fin AI

"With 62% AI resolution, My AskAI has revolutionised the way we offer support to our customers! I'm a big fan of the direct integration with our existing help articles, and how easy it is to train the agent. It has helped our team out immeasurably."

Martina Mitic Head of Customer Success, Kriptomat

Kriptomat's case study

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

B2B SaaS | Replaced Zendesk AI

"My AskAI’s Zendesk integration is saving our customer service agents significant time each week. It's removed hundreds of hours of waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."

Natalie Onions VP of Customer Service, Customer.io ($50M+ ARR)

Customer.io's case study