Zendesk
Zendesk AI Pricing Explained: AI Agents, Copilot & Advanced AI Cost
Zendesk AI pricing isn't just $50/agent. Add $1.50-$2 per AI resolution on top of a $55-$169 Suite seat. Here's the real cost at 1k, 10k & 50k tickets.
Guides
Pricing (page 2 of 2)
Posts: Pricing
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Moving to AI First Support
The Hidden Costs of AI Customer Service (and How to Find Them Before You Sign)
The hidden costs of AI customer service never make the pricing page: setup, integrations, escalation, upgrade fees, oversight. Price them before you sign.
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Moving to AI First Support
Resolution-based pricing, explained: what actually counts as a "resolution"
Resolution-based pricing sounds simple: pay only when the AI resolves a ticket. But the vendor defines "resolved," and that quietly decides your real bill.
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Moving to AI First Support
What is per-conversation pricing? Definition and how it works
Per-conversation pricing charges a flat fee each time a customer opens a chat with your AI, no matter the message count or outcome. Here's how it works.
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Moving to AI First Support
What is Usage-Based Pricing? Definition, Examples, and How AI Vendors Bill For It
Usage-based pricing charges for what you actually use, not seats or outcomes. Here's how it works, the common models, and how AI vendors bill per ticket.
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Moving to AI First Support
AI customer service pricing models: how 20 vendors actually charge
Every vendor quotes a per-resolution rate, the least useful number on the page. How 20 AI customer service pricing models really work, and what each counts.
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Moving to AI First Support
Per-conversation vs per-resolution: AI pricing models compared
Per-conversation or per-resolution? Both AI pricing models look similar, until your resolution rate climbs. Here's which one favours which buyer.
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Moving to AI First Support
What is Outcome-Based Pricing? Definition, Examples, and How AI Vendors Bill For It
Outcome-based pricing charges for results, not seats. Here's how AI vendors count outcomes, where the model breaks, and the usage-based alternative.
Pricing
My AskAI Pricing Explained: Per-Ticket Costs, Plans, Add-Ons, and Everything Else You Asked
My AskAI charges from $0.10/ticket, 3-10x less than Zendesk AI, Intercom Fin, or Gorgias. Here's how per-ticket pricing, overages, plans, and add-ons work.
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