Echo Agent: AI Insights

Our Echo agent has been getting rave reviews from you all so far:

"I think the ask echo function of the portal is really really good in terms of when you don't know what you're doing you're able to kind of ask it a question and I really enjoy and like how it will make the changes that it needs to as well"

We’ve been continuing to build on Echo’s features and capabilities over the last few weeks and this is probably one of the coolest new features: AI Insights.

You can now ask your Echo agent questions like:

  • What were our top 3 problems last week?
  • Why did AI resolution drop on 23 May?
  • What are the top 3 things I can do to improve AI resolution?

And many more.

Echo can now do on-demand analysis for you, create charts and share insights in a more natural way.

Give it a try today, and let us know what else you want Echo to be able to do

Read more on Echo here.

See May’s changelog.