2 months down already of 2026, and we've continued to build…

QA Testing

How do you rate your AI agent’s performance and track it over time?

Now when you are testing your AI agent in the Dashboard you can score your AI agent.

Score the agent on:

  • Whether you’d send the response to a customer
  • An overall score for the response
  • What can be improved
  • Any additional comments

You can then track these as you make updates to your agent.

To use the new QA scoring go to Dashboard > Improve > Test then click on any of your test questions to start scoring.

Learn more about testing here.

Email collection (Zendesk Messaging)

Want to collect an email address from a lead or customer in Zendesk when they escalate a conversation?

Now you can with our email collection Task for Zendesk Messaging.

When the lead or customer triggers an escalation in any form, you can set your AI agent to collect details (email, phone number, whatever you want) that will be added directly into Zendesk so no details are lost.

If you're interested in setting this up for your agent, get in touch with us via our chat.

Self-learning improvements

Our self-learning articles have been live for just a few weeks but we’re already improving them based on your feedback.

Now when your weekly changes are made you’ll:

  • Get an email letting you know which articles have been updated
  • When you go into the self-learning section of your Dashboard (Improve > Self-learning), and click into an article you’ll see the additions and deletions in green and red.

You can learn more about self-learning here and keep the feedback coming!