Managing Groups in Zendesk QA - Frequently asked questions
Frequently asked questions
How do I set up groups in Zendesk QA?
Setting up groups in Zendesk QA is a straightforward process. Navigate to Settings > Users and Workspaces > Groups, then click 'Create Group'. Ensure that each group name is unique, add the group members, and click 'Create group'. Groups help…
How can I add users to groups in bulk in Zendesk QA?
Adding users to groups in bulk in Zendesk QA is a quick way to manage group assignments. Go to Settings > Users and Workspaces > Users, select multiple users by checking the checkbox in front of their row, then click 'Edit details'. From there,…
How do I modify, archive, or delete groups in Zendesk QA?
To modify a group in Zendesk QA, click the group name in the Groups list and make the necessary changes, such as adding or removing members, changing the group name, or assigning group roles. To archive or delete a group, click the More actions…
How can I use groups in dashboard filters in Zendesk QA?
Using groups in dashboard filters in Zendesk QA helps you compare team performance. The filtering logic starts from the Workspace filter, showing only groups related to selected workspaces. Groups can be used in the Overview, Surveys, Categories,…
How do I use groups in conversation list filters in Zendesk QA?
In Zendesk QA, groups can be used in conversation list filters to find insightful conversations. Group selection is available in categories like Conversation Groups, Assignee, Public participant, Participant, Reviewee, and Reviewed by. Selecting a…
How can I hide SCIM user groups in Zendesk QA?
If you manage Zendesk QA users through a SCIM connection, you can hide groups by selecting the 'Only manage workspace permissions' checkbox. This makes the group visible only for managing Workspace permissions. This feature is useful for…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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