How to Enable Chat for Help Center - Frequently asked questions
Discover how to enable chat for your Zendesk Help Center. Find answers to common questions about setup, customization, and troubleshooting chat features.
Frequently asked questions
How do I enable chat for my Zendesk help center?
To enable chat for your Zendesk help center, you need to activate it through the Web Widget. First, navigate to the Admin Center, click on Channels in the sidebar, and select Classic > Web Widget. Then, toggle the Chat option to enable it. After…
What do I need to use Zendesk Chat in my help center?
To use Zendesk Chat in your help center, you must have Zendesk Support and Zendesk Chat if you're not on a Suite plan. This feature allows end users to start chat sessions with agents through the help center. The chat functionality is displayed via…
Can I use the Web Widget (Classic) in a Zendesk Sandbox environment?
The Web Widget (Classic) is available in production environments, but if you're having trouble accessing it in a Sandbox, it might require backend settings to be enabled. If you can't see the Web Widget (Classic) in your Sandbox, it's recommended…
How can I make the Web Widget (Classic) chat-only?
If you want to make the Web Widget (Classic) chat-only, you can configure it to focus solely on chat functionality. This setup is optional and can be adjusted based on your specific needs. For detailed instructions on configuring the Web Widget to…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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