Monthly Active Users in Sunshine Conversations - Frequently asked questions
Discover answers to common questions about monthly active users in Sunshine Conversations. Learn about user metrics, tracking, and more in this comprehensive FAQ guide.
Frequently asked questions
How are monthly active users (MAUs) calculated in Sunshine Conversations?
Monthly active users (MAUs) in Sunshine Conversations are calculated based on the number of unique end users who engage in conversations with your business each calendar month. This includes any sent or received messages or events between a unique…
What events do not count towards monthly active users in Sunshine Conversations?
Certain events do not count towards your monthly active users (MAUs) in Sunshine Conversations. These include outbound messages, such as proactive messages, and when an end user simply joins the conversation or receives a message without further…
How can I manage and monitor my monthly active users in Sunshine Conversations?
Managing and monitoring your monthly active users (MAUs) in Sunshine Conversations is straightforward. Every account starts with a baseline of 1,000 MAUs, and you can purchase additional MAUs in increments of 2,500 if needed. To monitor your…
What should I do if I need more monthly active users than the baseline in Sunshine Conversations?
If you find that your usage exceeds the baseline of 1,000 monthly active users (MAUs) in Sunshine Conversations, you can purchase additional MAUs. These are available in increments of 2,500, allowing you to scale your usage according to your…
How does the legacy Sunshine Conversations plan affect MAU calculations?
If you're using a legacy Sunshine Conversations plan, the calculation of monthly active users (MAUs) might differ from the current model. The legacy plans use a different usage model, which could impact how your MAUs are counted and billed. For…
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