Web Widget Classic Visibility Issues - Frequently asked questions
Discover solutions to common issues with Web Widget Classic visibility outside the Help Center. Find answers to frequently asked questions and troubleshoot effectively.
Frequently asked questions
Why isn't my Web Widget (Classic) appearing outside the Help Center?
If your Web Widget (Classic) isn't showing up outside your Help Center, it might be due to certain settings. Specifically, if you have the 'Require sign in' option enabled in Guide, the widget won't load for users who aren't signed in. This is…
How can I make my Web Widget (Classic) visible to all users?
To make your Web Widget (Classic) visible to all users, you need to adjust your settings. If the 'Require sign in' option is enabled, the widget will only show for signed-in users. By enabling other features like the Contact form, you can ensure…
What settings affect the visibility of the Web Widget (Classic)?
The visibility of the Web Widget (Classic) is primarily affected by the 'Require sign in' setting in Guide. If this is enabled, the widget will only appear for users who are signed in. Additionally, if you have selected the Help Center and…
Why does the Web Widget (Classic) require sign-in to display?
The Web Widget (Classic) requires sign-in to display if the 'Require sign in' option is enabled in your Guide settings. This setting restricts the widget's visibility to only those users who are authenticated. If you want the widget to be…
How do Help Center and Contextual Help settings affect the Web Widget?
The Help Center and Contextual Help settings can limit the Web Widget's visibility if the 'Require sign in' option is also enabled. This combination means the widget will only show for users who are signed in. To make the widget available to all…
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