Reviewing Subscription Requests - Frequently asked questions
Discover answers to common questions about reviewing subscription requests. Learn how to manage, approve, and troubleshoot subscription requests effectively.
Frequently asked questions
How do I review a subscription request in Zendesk?
To review a subscription request in Zendesk, navigate to the Admin Center and select Billing > Subscription. Here, you can view a summary of your current plan and any pending requests. Click on the Requests tab to see the details of the…
What information is included in a Zendesk subscription request?
A Zendesk subscription request includes the name of the admin who submitted it and the duration it has been pending. When you click on Review request, you'll see a Request summary that details the changes requested and the cost of any additions….
Who can review and approve subscription requests in Zendesk?
In Zendesk, only the account owner or billing admin of an eligible, sales-assisted account can review and approve subscription requests. These individuals have the authority to make changes to the account's subscription plan. After reviewing the…
What should I do after approving or rejecting a Zendesk subscription request?
After you approve or reject a Zendesk subscription request, it's recommended to notify the admin who submitted the request. This communication ensures that the admin is aware of the decision and can take any necessary follow-up actions. Keeping…
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Customer.io($50M+ ARR)
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Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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