image for site

How Zendesk Sets User Language - Frequently asked questions

Discover how Zendesk determines user language settings in Support. Explore common questions and answers about language preferences and customization options.

Frequently asked questions

How does Zendesk detect a user's language in Support?

Zendesk detects a user's language through various methods depending on how the user interacts with the platform. If a user is created by an agent, their language defaults to the Support account's default language. For users not yet created, Zendesk…

What happens if a user's language is set incorrectly in Zendesk?

If a user's language is set incorrectly in Zendesk, you have a couple of options to correct it. You can manually change the user's language one at a time through their profile settings. Alternatively, if you need to update multiple users, you can…

How does Zendesk handle language detection for users created by agents?

When a user is created by an agent in Zendesk, their language is automatically set to the default language of the Support account. This means that the language setting aligns with the primary language used by your organization. If you need to…

Can Zendesk auto-detect language from social media tickets?

Currently, Zendesk does not support auto-detection of language from social media tickets. When a ticket is created from platforms like Facebook Messenger, the language defaults to the Zendesk account's default language. This limitation means that…

How does Zendesk's auto-detection work for unregistered users?

For unregistered users, Zendesk's auto-detection sets the language based on their initial interaction. If they send an email, the language is detected from the email's content. If they use the help center, it's based on the locale they select….

How can I change the default language for my Zendesk Support account?

To change the default language for your Zendesk Support account, you need to access the Admin Center. From there, navigate to the Localization page and select the desired default language under the Localization tab. This change will affect the…

What options are available for customizing language settings in Zendesk's Web Widget?

Zendesk's Web Widget can detect a user's language based on their browser settings, but you can customize this behavior. By default, the widget uses the accept-language header from the user's browser to set the language. However, you have the…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites