How Zendesk Sets User Language - Frequently asked questions
Frequently asked questions
How does Zendesk detect a user's language in Support?
Zendesk detects a user's language through various methods depending on how the user interacts with the platform. If a user is created by an agent, their language defaults to the Support account's default language. For users not yet created, Zendesk…
What happens if a user's language is set incorrectly in Zendesk?
If a user's language is set incorrectly in Zendesk, you have a couple of options to correct it. You can manually change the user's language one at a time through their profile settings. Alternatively, if you need to update multiple users, you can…
How does Zendesk handle language detection for users created by agents?
When a user is created by an agent in Zendesk, their language is automatically set to the default language of the Support account. This means that the language setting aligns with the primary language used by your organization. If you need to…
Can Zendesk auto-detect language from social media tickets?
Currently, Zendesk does not support auto-detection of language from social media tickets. When a ticket is created from platforms like Facebook Messenger, the language defaults to the Zendesk account's default language. This limitation means that…
How does Zendesk's auto-detection work for unregistered users?
For unregistered users, Zendesk's auto-detection sets the language based on their initial interaction. If they send an email, the language is detected from the email's content. If they use the help center, it's based on the locale they select….
How can I change the default language for my Zendesk Support account?
To change the default language for your Zendesk Support account, you need to access the Admin Center. From there, navigate to the Localization page and select the desired default language under the Localization tab. This change will affect the…
What options are available for customizing language settings in Zendesk's Web Widget?
Zendesk's Web Widget can detect a user's language based on their browser settings, but you can customize this behavior. By default, the widget uses the accept-language header from the user's browser to set the language. However, you have the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
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Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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