Making Tags Mandatory for Ticket Resolution - Frequently asked questions
Explore common questions about requiring tags for ticket resolution in Zendesk. Learn how to implement this feature and enhance your support process.
Frequently asked questions
How can I make tags mandatory for agents to solve a ticket in Zendesk?
You can make tags mandatory for agents to solve a ticket by using a drop-down or multi-select custom ticket field. To do this, ensure you select 'Required to solve a ticket' in the setup panel of the ticket field. This will enforce that agents must…
What is the Ticket Field Manager app in Zendesk?
The Ticket Field Manager app in Zendesk is a tool that allows you to require agents to select an option from drop-down or multi-select custom ticket fields. This app ensures that these fields are mandatory for submitting any ticket updates. By…
Can I use custom fields to require tags for ticket resolution in Zendesk?
Yes, you can use custom fields to require tags for ticket resolution in Zendesk. By setting up a drop-down or multi-select custom ticket field and selecting 'Required to solve a ticket' in the setup panel, you can ensure that agents must choose a…
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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Freecash
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