How to Add Totals to Results - Frequently asked questions
Frequently asked questions
How do I add simple totals to my Zendesk Explore report?
Adding simple totals to your Zendesk Explore report is straightforward. In the report builder, click the result manipulation icon and select the Totals option. Underneath 'Grand totals on', check the location of the attributes for which you want to…
What are advanced totals in Zendesk Explore and how do I use them?
Advanced totals in Zendesk Explore allow you to add multiple rows of totals, each with a different aggregator, but only with the Table visualization option. To use them, click the result manipulation icon in the report builder, select the Totals…
Can I exclude certain values from totals in Zendesk Explore?
No, applying a metric filter to remove a value from being displayed in the report does not exclude those values from the calculated total. The totals will still include all data, even if some values are filtered out from view. This means that…
How can I sort totals in Zendesk Explore without affecting their position?
To sort totals in Zendesk Explore without changing their position, use the advanced sort feature under results manipulation. This allows you to keep the sum or average totals in their original position, regardless of how other data is sorted. If…
Is it possible to display totals in visualizations other than tables in Zendesk Explore?
Currently, totals in Zendesk Explore are only visible in the Table visualization format. If you switch to other visualization types like Column or Line, the totals will not be displayed. This limitation means that if you need to see totals, you…
How can I calculate a total as a percentage in Zendesk Explore?
To calculate a total as a percentage in Zendesk Explore, you can use the Result Metric Calculation feature. This allows you to perform further calculations on your totals, such as converting them into percentages. For example, you can create a…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
