Understanding Companies & Employees - Frequently asked questions
Explore common questions about managing companies and employees in Zendesk. Learn how to effectively organize and utilize company and employee data for optimal support.
Frequently asked questions
How can I associate a person contact with a company in Zendesk Sell?
In Zendesk Sell, you can easily associate a person contact with a company contact to manage all related activities efficiently. By doing this, you classify the person as an employee of that company, allowing you to view and manage all related…
Can data like tags or websites flow between companies and employees in Zendesk Sell?
Currently, in Zendesk Sell, data such as tags or website information does not automatically flow between companies and employees. This is because such data is considered personal for each employee. The data that can be linked between a company and…
How does Zendesk Sell handle companies with multiple addresses?
Zendesk Sell allows you to include only a single address in the website field of a company contact card. If you need to manage multiple addresses, you can create a custom contact field for additional addresses. While these custom fields won't…
Is it possible to add a primary contact to a company record in Zendesk Sell?
Currently, Zendesk Sell does not have a dedicated field for adding a primary contact to a company record. However, this feature could be beneficial for users who need to identify a main point of contact within a company. A suggested solution is to…
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Customer.io($50M+ ARR)
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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