Zendesk Suite Plan Types Explained - Frequently asked questions
Frequently asked questions
What are the different Zendesk Suite plans available?
Zendesk Suite offers a variety of plans to cater to different business needs. These plans include Team, Growth, Professional, Enterprise, and Enterprise Plus. Each plan builds upon the features of the previous one, adding more capabilities and…
What features are included in the Zendesk Suite Team plan?
The Zendesk Suite Team plan is the most affordable option, providing essential features for omnichannel support. It includes a ticketing system, messaging across web, mobile, and social media, and support via email, voice, SMS, and live chat….
How does the Zendesk Suite Growth plan differ from the Team plan?
The Zendesk Suite Growth plan builds on the Team plan by adding features to handle higher support volumes. It includes everything in the Team plan plus multiple help centers, up to 100 AI-powered answers, and conversation routing based on skills….
What additional features does the Professional plan offer in Zendesk Suite?
The Professional plan in Zendesk Suite includes all the features of the Growth plan and adds more capabilities for growing teams. It offers enhanced collaboration, routing, and analytics features, such as AI-powered answers and community forums….
What makes the Zendesk Suite Enterprise plan unique?
The Zendesk Suite Enterprise plan is tailored for businesses that need to deliver personalized customer experiences at scale. It includes all the features of the Professional plan and adds custom permissions, agent workspaces, and branding…
What are the benefits of the Zendesk Suite Enterprise Plus plan?
The Enterprise Plus plan in Zendesk Suite is the most comprehensive option, offering all the features of the Enterprise plan with additional enhancements. It includes an enhanced sandbox environment, enhanced disaster recovery, and a high volume…
What are the legacy Zendesk Support Suite plans?
The legacy Zendesk Support Suite plans include the Support Suite Professional and Support Suite Enterprise. These plans bundled Support, Guide, Chat, Talk, and social messaging into one package. While these legacy plans are no longer the primary…
How can I view my current Zendesk Suite plan?
To view your current Zendesk Suite plan, you can access the billing section in the Admin Center. Simply click on 'Account' in the sidebar, then select 'Billing' followed by 'Subscription'. This will provide you with detailed information about your…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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