Outbound Zip Files in Messaging - Frequently asked questions
Explore common questions about using outbound Zip files in Zendesk messaging. Learn about compatibility, limitations, and best practices for efficient file sharing.
Frequently asked questions
Can I send ZIP files through Zendesk messaging?
Yes, you can send ZIP files through Zendesk messaging. Both inbound and outbound ZIP files are supported across the messaging channels, making it easy to share compressed files with your team or customers. If you need more details on how to enable…
Are ZIP file attachments allowed in Zendesk messaging?
Yes, ZIP file attachments are allowed in Zendesk messaging. This feature supports both sending and receiving ZIP files, facilitating efficient communication and file sharing. For more information on enabling attachments, check out the original…
Does Zendesk support sending and receiving ZIP files?
Yes, Zendesk supports both sending and receiving ZIP files in its messaging channels. This capability ensures that you can easily manage and share compressed files within your communication workflows. To learn more about enabling this feature,…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
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