Linking to Zendesk QA - Frequently asked questions
Discover how to link Zendesk QA from your help desk. Explore common questions and solutions to streamline your support process effectively.
Frequently asked questions
How can I add an 'Open in Zendesk QA' button to my help desk?
Adding an 'Open in Zendesk QA' button to your help desk is a straightforward process. First, you need to identify the conversation ID within your help desk system. Once you have the conversation ID, construct the URL using this ID and the…
What is a Bookmarklet and how can it be used with Zendesk QA?
A Bookmarklet is a small JavaScript program stored as a URL within a bookmark in a web browser. For Zendesk QA, you can use a Bookmarklet to automate the process of generating the URL needed to open a specific conversation. To use it, visit the…
How does the 'Open-In-Zendesk QA' bookmarklet work?
The 'Open-In-Zendesk QA' bookmarklet helps you quickly access conversations in Zendesk QA. It checks if you are on a valid conversation URL, such as<domain>.zendesk.com/agent/tickets/<id>. If the URL is valid, it redirects you to Zendesk QA…
Can I use the 'Open-In-Zendesk QA' bookmarklet on any URL?
No, the 'Open-In-Zendesk QA' bookmarklet is designed to work only on specific URLs. It is intended for use on Zendesk ticket URLs, which follow the format<domain>.zendesk.com/agent/tickets/<id>. If you attempt to use it on a non-Zendesk URL,…
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Zeffy
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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