How to Permanently Delete Chats & Attachments - Frequently asked questions
Frequently asked questions
How can I permanently delete a chat in Zendesk?
To permanently delete a chat in Zendesk, navigate to the History tab in the Chat dashboard. Select the chat you wish to delete by clicking the checkbox next to it, then click on the Actions drop-down menu and select Delete. This action will…
Can I delete attachments from a chat without deleting the entire chat?
Yes, you can delete attachments from a chat without deleting the entire chat. In the Chat dashboard, go to the History tab and select the chat containing the attachment you want to delete. Under the attachment title, click Delete. This will…
Who can delete chats and attachments in Zendesk?
In Zendesk, administrators have the ability to delete entire chat conversations, including any attachments. When it comes to deleting attachments specifically, both administrators and agents can perform this action. Access to the History tab,…
Is there an API endpoint to delete attachments separately in Zendesk?
Unfortunately, there is no API endpoint available to delete attachments separately from chats in Zendesk. The current API setup requires using the Update Chat endpoint, which does not allow for the separate deletion of attachments. For more…
How can I resolve the issue of the 'Delete' option not showing for attachments?
If the 'Delete' option isn't showing under the attachment title in a chat, it could be due to a permissions issue or a temporary glitch. Ensure that you have the necessary permissions to delete attachments, as only administrators and agents can…
Can I automatically delete chat history older than a certain age in Zendesk?
While Zendesk does not offer a direct feature to automatically delete chat history older than a specified age, you can achieve this by running an API call to bulk delete the chat history. This requires some technical setup, but it allows you to…
Is there a way to delete multiple chat sessions at once in Zendesk?
Currently, Zendesk does not provide a bulk delete API for chat sessions. However, you can create a script using the REST APIs to delete multiple chat sessions over time. This approach requires some technical knowledge but can be an effective way…
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