Promote an Article to Top of Section - Frequently asked questions
Frequently asked questions
How do I promote an article to the top of a section in Zendesk?
To promote an article to the top of a section in Zendesk, you need to edit the article settings. Navigate to the article you want to promote and click 'Edit article' in the top menu bar. If the Article settings panel isn't visible, click the…
What happens when I promote an article in Zendesk?
When you promote an article in Zendesk, it moves to the top of the articles list within its section and is marked with a star. This ensures that the article stands out and is easily accessible to users. Promoted articles remain at the top…
Can I bulk edit articles to promote them in Zendesk?
Currently, Zendesk does not support bulk editing for promoting articles. Each article must be promoted individually by navigating to its settings and selecting the 'Promote article' option. This limitation has been noted by users, and feedback has…
How can I display promoted articles on the Zendesk home page?
Promoted articles might appear on the Zendesk home page by default, depending on your theme. To ensure they display, you can add specific code to your homepage.hbs file. This involves using the promotedarticles helper to list these articles on…
Is it possible to automate article promotion in Zendesk?
As of now, Zendesk does not offer a built-in feature to automate article promotion based on criteria like page views. Articles must be manually promoted through the article settings. Users have expressed interest in such a feature, and it has been…
How can I change the star icon for promoted articles in Zendesk?
To change the star icon for promoted articles in Zendesk, you will need to customize the theme code. This requires advanced coding skills, and it's recommended to consult with your developers or IT team. Zendesk's support team does not provide…
Why don't promoted articles show a star in my Zendesk help center?
If the star icon isn't appearing next to promoted articles in your Zendesk help center, it might be due to theme customization or settings. Ensure that your theme supports this feature and check if any custom code might be affecting its display….
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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