How Customers View Tickets in Multiple Orgs - Frequently asked questions
Discover how customers can view their tickets when part of multiple organizations. This page answers common questions about ticket visibility and management.
Frequently asked questions
How can customers view their tickets if they're in multiple organizations?
Customers can easily view their tickets even if they're part of multiple organizations. They can do this by accessing the Customer Portal in the help center. On the 'My Activities' page, they should click on 'Organization requests'. If they're…
Can end users see all tickets of their organization by default?
By default, end users can only view and modify their own tickets. However, it's possible to adjust these settings to allow a user to see all tickets within their organization. When importing users in bulk, you can specify the access level for each…
How do I change a user's ticket access when bulk importing?
When bulk importing users into Zendesk, you can specify the level of access each user has to tickets. This includes setting whether a user can view only their own tickets or all tickets within their organization. This feature is particularly…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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