Reporting on Top Searches & Clicks - Frequently asked questions
Frequently asked questions
How can I report on top searched questions and clicks by date in Zendesk?
You can easily report on the most frequently searched queries and clicks in Zendesk using Explore. This helps you understand what users are searching for and which articles they choose, allowing you to prioritize updates for the most-used…
What do I need to create a report on searched questions in Zendesk?
To create a report on searched questions in Zendesk, you'll need a few things. First, ensure you have Zendesk Explore Professional or Enterprise, as well as Editor or Admin permissions. The process is beginner-friendly and takes about 10 minutes….
How do I create a new report in Zendesk Explore?
Creating a new report in Zendesk Explore is straightforward. Begin by clicking the reports icon in Explore, then select 'New report' from the Reports library. On the Select a dataset page, choose Guide > Guide - Search, and click 'Start report' to…
Can I identify users who performed top searches in Zendesk?
Unfortunately, you cannot directly identify users who performed top searches in Zendesk. The Search dataset does not include an attribute for user names. However, you can use the Search user role attribute to see the role of the user who performed…
How can I filter search results by date in Zendesk reports?
Filtering search results by date in Zendesk reports is a useful way to narrow down your data. You can apply a filter for Search timestamp - Date to focus on specific time periods. This allows you to analyze search trends over time and make…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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