Report on Top Searched Questions in Zendesk
How can I report on top searched questions and clicks by date in Zendesk?
You can easily report on the most frequently searched queries and clicks in Zendesk using Explore. This helps you understand what users are searching for and which articles they choose, allowing you to prioritize updates for the most-used articles.
To create this report, you'll need Zendesk Explore Professional or Enterprise, and Editor or Admin permissions. Start by clicking the reports icon in Explore, then create a new report. Select the Guide - Search dataset, and add metrics for Searches and Clicks. In the Rows panel, add Search timestamp - Date and Search query. You can also apply a top/bottom filter to see the top results for each date. For more details, visit theoriginal link.
More related questions
What do I need to create a report on searched questions in Zendesk?
To create a report on searched questions in Zendesk, you'll need a few things. First, ensure you have Zendesk Explore Professional or Enterprise, as well as Editor or Admin permissions. The process is beginner-friendly and takes about 10 minutes….
How do I create a new report in Zendesk Explore?
Creating a new report in Zendesk Explore is straightforward. Begin by clicking the reports icon in Explore, then select 'New report' from the Reports library. On the Select a dataset page, choose Guide > Guide - Search, and click 'Start report' to…
Can I identify users who performed top searches in Zendesk?
Unfortunately, you cannot directly identify users who performed top searches in Zendesk. The Search dataset does not include an attribute for user names. However, you can use the Search user role attribute to see the role of the user who performed…
How can I filter search results by date in Zendesk reports?
Filtering search results by date in Zendesk reports is a useful way to narrow down your data. You can apply a filter for Search timestamp - Date to focus on specific time periods. This allows you to analyze search trends over time and make informed…
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