How to Migrate Content to Help Center - Frequently asked questions
Frequently asked questions
What are the different methods to migrate content to Zendesk Help Center?
There are several ways to migrate content to Zendesk Help Center, each suited for different needs. If you're dealing with a small number of articles, the simplest method is to copy and paste the content directly into new Guide articles. For larger…
How do I import authors as Zendesk users during migration?
To import authors as Zendesk users, you need to create them with the role of 'agent' using the Zendesk API. This involves setting the role attribute to 'agent' in each POST request. Once a user is created, Zendesk provides a JSON response with the…
What is the process for creating categories in Zendesk Help Center?
Creating categories in Zendesk Help Center involves using the API to define collections of sections. After creating a category, Zendesk returns a JSON response with the category's new ID, which you'll need to record. This ID is essential for…
How can I restrict access to certain sections in Zendesk Help Center?
To restrict access to certain sections in Zendesk Help Center, you can create user segments and assign them to your sections. After creating a user segment, Zendesk provides a JSON response with the segment's new ID, which you'll need to record….
What steps are involved in creating articles in Zendesk Help Center?
Creating articles in Zendesk Help Center requires having section IDs and user IDs from previous steps. When creating an article, you need to set the authorid and sectionid in each POST request. Authors are automatically subscribed to their…
How do I upload attachments to articles in Zendesk Help Center?
To upload attachments to articles in Zendesk Help Center, especially if they include inline images not hosted on a public server, you need to use the API to upload these images. Set the inline parameter to true during the upload. Zendesk will…
How can I import comments into Zendesk Help Center articles?
To import comments into Zendesk Help Center articles, you need the author ID and the article's ID. Both agents and end users can be authors of comments. When a comment is created, the author is automatically subscribed to the article, receiving…
What is the process for migrating content to Zendesk community?
Migrating content to Zendesk community involves similar steps as migrating to a knowledge base. You'll need to import users to assign authors to posts and map the structure of your legacy community content to the help center's two-layer structure….
How do I prevent notification overload during bulk post imports in Zendesk?
To prevent notification overload during bulk post imports in Zendesk, include a notify_subscribers parameter with a value of false in your POST requests. This ensures that subscribers are not overwhelmed with notifications when multiple posts are…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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