CSAT Breakdown by Sentiment - Frequently asked questions
Discover answers to common questions about analyzing CSAT by customer sentiment in Zendesk Explore. Learn how to effectively use this feature and enhance customer satisfaction insights.
Frequently asked questions
What do I need to create a CSAT breakdown report by customer sentiment in Zendesk?
To create a CSAT breakdown report by customer sentiment in Zendesk, you'll need a few specific resources. You'll need Zendesk Explore Professional or Enterprise, Editor or Admin permissions, and access to ticket data that includes CSAT ratings and…
How do I create a standard calculated metric in Zendesk Explore?
Creating a standard calculated metric in Zendesk Explore involves a few steps. First, navigate to the Reports section and start a new report using the Support - Tickets dataset. Then, access the Calculations menu and select Standard calculated…
How can I order sentiment values in a Zendesk Explore report?
Ordering sentiment values in a Zendesk Explore report is straightforward. Begin by selecting the Calculations menu and choosing Ordered set. Name your ordered set descriptively, like 'Sentiment positive to negative'. In the Computed from field,…
What steps are involved in creating a CSAT by sentiment report in Zendesk?
Creating a CSAT by sentiment report in Zendesk involves several key steps. Start by adding metrics such as 'CSAT offered but not responded to', 'Good satisfaction tickets', and 'Bad satisfaction tickets' to the Metrics panel. Change the metric…
Why is the intelligent triage feature important for CSAT reports in Zendesk?
The intelligent triage feature is crucial for CSAT reports in Zendesk because it helps identify the sentiment associated with customer tickets. By analyzing sentiment, you can correlate it with customer satisfaction ratings, providing insights into…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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