Requirements for CSAT Breakdown Report in Zendesk
What do I need to create a CSAT breakdown report by customer sentiment in Zendesk?
To create a CSAT breakdown report by customer sentiment in Zendesk, you'll need a few specific resources. You'll need Zendesk Explore Professional or Enterprise, Editor or Admin permissions, and access to ticket data that includes CSAT ratings and intelligent triage predictions. This setup allows you to effectively analyze the correlation between customer satisfaction ratings and sentiment.
Additionally, it's important to note that intelligent triage prediction values are only available in English, although the triage itself can evaluate content in specific languages. For more detailed steps, you can refer to the originalZendesk help article.
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