Managing Your Email with Zendesk - Frequently asked questions
Frequently asked questions
How do I connect my email server to Zendesk using the Authenticated SMTP Connector?
Connecting your email server to Zendesk using the Authenticated SMTP Connector is part of an early access program (EAP). This feature allows you to securely connect your email server to Zendesk, ensuring that your emails are authenticated and…
Can I use wildcard email addresses for support requests in Zendesk?
Yes, you can accept wildcard email addresses for support requests in Zendesk. This feature allows end users to send support requests to any email address that matches a specified pattern, providing flexibility in how you manage incoming support…
How do I forward incoming emails from my existing email address to Zendesk Support?
Forwarding incoming emails from your existing email address to Zendesk Support is a straightforward process. This allows you to receive support requests at your current email address and have them automatically forwarded to your Zendesk account….
Why is it important to verify the account owner's email address in Zendesk?
Verifying the account owner's email address in Zendesk is crucial for account security and management. This verification ensures that the account owner can receive important notifications and manage the account settings effectively. When you open…
What causes ticket suspension in Zendesk?
Ticket suspension in Zendesk occurs when an email is flagged for certain issues, preventing it from being processed as a support ticket. Common causes include spam detection, email address conflicts, or missing required information. The Suspended…
How can I set up notifications for suspended tickets in Zendesk?
Setting up notifications for suspended tickets in Zendesk helps you stay informed about emails that require attention. You can configure Zendesk to send you an email notification whenever a ticket is suspended. This feature complements the…
How do I enable automatic ticket creation for my Gmail inbox in Zendesk?
Enabling automatic ticket creation for your Gmail inbox in Zendesk allows you to streamline your support process by converting incoming emails into support tickets automatically. This feature leverages Google API Services to integrate your Gmail…
How can I allow Zendesk to send emails on behalf of my email domain?
Allowing Zendesk to send emails on behalf of your email domain ensures that your support emails are delivered with your domain's branding. This involves configuring your domain's DNS settings to authorize Zendesk as a sender. By doing this, you…
What should I do about email address conflicts in ticket replies?
Email address conflicts in ticket replies occur when the 'From' and 'Reply-to' addresses do not match, potentially causing confusion in ticket management. It's important to resolve these conflicts to ensure smooth communication. You can address…
How do I set up an allowlist and blocklist for email support requests in Zendesk?
Setting up an allowlist and blocklist in Zendesk helps you control which email addresses can send support requests. This feature is useful for managing spam and ensuring that only legitimate requests are processed. You can configure these lists in…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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