Reporting on Custom Ticket Fields - Frequently asked questions
Frequently asked questions
How can I report on custom ticket fields in Zendesk Explore?
To report on custom ticket fields in Zendesk Explore, you can create a table that focuses on these fields. This table can be added to a dashboard, exported, or scheduled for regular delivery. Start by deciding which custom fields you want to track…
What do I need to create a report on custom ticket fields in Zendesk Explore?
To create a report on custom ticket fields in Zendesk Explore, you'll need a few things: Zendesk Explore Professional or Enterprise, Editor or Admin permissions, and tickets that use the custom fields you want to report on. The process is…
How do I organize data in a Zendesk Explore report?
Organizing data in a Zendesk Explore report involves deciding which ticket fields you want to track and how you want them sorted. When creating a report, any attributes you add are sorted from the top down. For example, if you choose Ticket group…
Can I export all my ticket data from Zendesk Explore?
If you're looking to export all of your ticket data, Zendesk Explore might not be the best tool for this task. Explore is designed for creating reports on specific time periods and custom fields. For exporting all ticket data, consider using other…
What should I do if my Zendesk Explore report is too large?
If your Zendesk Explore report is too large, you might encounter errors. To avoid this, apply a time filter for a smaller period, such as a day or week, while building your report. This helps prevent the query from timing out and ensures smoother…
How can I add a report to a dashboard in Zendesk Explore?
Once you've created a report in Zendesk Explore, you can easily add it to a dashboard. This allows you to view and manage multiple reports in one place. After saving your report, navigate to the dashboard section and add your report to the desired…
Can I schedule a recurring delivery for my Zendesk Explore dashboard?
Yes, you can schedule a recurring delivery for your Zendesk Explore dashboard. This feature allows you to automatically send your dashboard to specified recipients at regular intervals. After creating and saving your dashboard, set up the delivery…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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