Understanding 'Any Channel' in Reports - Frequently asked questions
Frequently asked questions
What does 'Any channel' mean in Zendesk reports?
In Zendesk reports, 'Any channel' refers to specific integrations. If your account isn't using the Zendesk Agent Workspace, tickets from Facebook Messenger, X Corp DM, WhatsApp, LINE, and WeChat appear under 'Any channel' in Explore. However, if…
Why do tickets from social media appear as 'Any channel'?
Tickets from social media appear as 'Any channel' due to specific account settings. If your Zendesk account doesn't use the Agent Workspace, tickets from platforms like Facebook Messenger, WhatsApp, and others are grouped under 'Any channel'. With…
How does enabling Zendesk Agent Workspace affect ticket channels?
Enabling the Zendesk Agent Workspace changes how ticket channels are displayed. Without it, tickets from certain social media platforms appear as 'Any channel'. With the workspace enabled, these are shown as 'Social Messaging', providing clearer…
What ticket channels are included in 'Any channel'?
'Any channel' includes tickets from specific social media integrations. If your Zendesk account isn't using the Agent Workspace, tickets from Facebook Messenger, X Corp DM, WhatsApp, LINE, and WeChat are grouped under 'Any channel'. This grouping…
Why is 'Any channel' considered misleading in Zendesk?
'Any channel' can be misleading because it doesn't include all channels. It specifically refers to tickets from certain social media platforms if the Zendesk Agent Workspace isn't enabled. Users might assume it covers all channels, but it only…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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