Impact of Zendesk Agent Workspace on Ticket Channels

Learn how enabling Zendesk Agent Workspace affects the display of ticket channels, especially for social media platforms.

How does enabling Zendesk Agent Workspace affect ticket channels?

Enabling the Zendesk Agent Workspace changes how ticket channels are displayed. Without it, tickets from certain social media platforms appear as 'Any channel'. With the workspace enabled, these are shown as 'Social Messaging', providing clearer categorization.

This feature helps streamline ticket management and reporting by clearly identifying the source of social media tickets.

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Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.

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Zeffy

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Ella Roy Customer Success Manager at Zeffy

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Conrad Jones CX and Service Leader at Zinc

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Natalie Onions VP of Customer Experience at Customer.io

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Howard Blick, Customer Service Team Lead at Freecash

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

Ella Roy Customer Success Manager
Zeffy

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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

Conrad Jones CX and Service Leader
Zinc

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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)

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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

Howard Blick Customer Service Team Lead
Freecash

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Impact of Zendesk Agent Workspace on Ticket Channels

How does enabling Zendesk Agent Workspace affect ticket channels?

More related questions

What does 'Any channel' mean in Zendesk reports?

Why do tickets from social media appear as 'Any channel'?

What ticket channels are included in 'Any channel'?

Why is 'Any channel' considered misleading in Zendesk?

Interested indeflectingover 70% of your Zendesk support tickets?

Zendesk Support Tickets

Zendesk Messaging (live chat)

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

Reduce support costs.Spend more time on customer success.