Providing Mobile Chat Support - Frequently asked questions
Discover answers to common questions about offering mobile chat support. Learn best practices, setup tips, and troubleshooting advice to enhance your customer service.
Frequently asked questions
How can agents sign in to the Zendesk Chat mobile app?
Signing in to the Zendesk Chat mobile app depends on your setup. If you're using a Chat-Support integration, the steps may vary. For detailed instructions, you can refer to the Chat mobile app authentication guide. This ensures that agents can…
Can agents provide chat support using mobile devices?
Yes, agents can provide chat support using mobile devices with the Zendesk Chat mobile apps. The apps are available for both iOS and Android devices, making it convenient for agents to assist customers from anywhere. The iOS app is compatible with…
How can visitors access the chat widget on mobile devices?
Visitors can easily access your chat widget when browsing your site on a mobile device. This allows them to reach out for support directly from their smartphones or tablets. For more details on how to customize the chat widget for mobile devices,…
Is it possible to embed mobile chat support in an app?
Yes, you can embed mobile chat support directly into your app using the Zendesk mobile chat SDK. This integration allows for a seamless chat experience within your app, making it easier for users to get support without leaving the app. For more…
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Zinc
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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Freecash
Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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