Using Agent Home Efficiently - Frequently asked questions
Frequently asked questions
What is Zendesk Agent Home and how does it help manage work?
Zendesk Agent Home is a centralized hub for agents to efficiently manage their work, including tickets and messaging conversations. It acts as a personal command center, providing real-time updates on tickets assigned to you, without needing to…
How can admins activate Agent Home in Zendesk?
Admins need to activate Agent Home before agents can use it. This is done through the Admin Center by navigating to Workspaces in the sidebar, selecting Agent tools, and then enabling Agent Home. Once activated, agents can access their home page…
How do agents open and use Agent Home in Zendesk?
Agents can open Agent Home by clicking the Home icon in the sidebar of the Support ticketing interface. This page allows them to manage tickets assigned to them and view ticket updates. For quick access, agents can bookmark the Agent Home page….
How can I filter and sort tickets in Zendesk Agent Home?
In Zendesk Agent Home, you can filter tickets by status and channel to get a customized view of your work. To filter by channel, click the Channel filter at the top of your tickets list and select a channel. To filter by status, click the Status…
How can I remove myself as a CC or follower in Zendesk Agent Home?
Agent Home provides a quick way to remove yourself as a CC or follower on tickets. To remove yourself as a CC, click Shared work > CCed, open the ticket, and delete your name from the CC list. To remove yourself as a follower, click Shared work >…
What are the limitations of Zendesk Agent Home?
Zendesk Agent Home currently supports web, email, messaging, and talk tickets, with chat and talk SMS tickets coming soon. It displays the 100 most-recently updated tickets assigned to you, where you are a CC, or a follower. Tickets updated since…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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