Help Center Editor Toolbar Guide - Frequently asked questions
Frequently asked questions
What is the Help Center editor toolbar in Zendesk?
The Help Center editor toolbar in Zendesk is a set of tools and shortcuts designed to help you format your articles and content blocks. It's important to note that this editor is different from the one used for community posts. The toolbar offers…
Can I use Markdown in Zendesk's Help Center editor?
Yes, you can use Markdown in Zendesk's Help Center editor, specifically for formatting content blocks. Markdown is a simple markup language that allows you to add formatting to plain text. This feature is particularly useful if you prefer writing…
What formatting options are available in the Zendesk article editor?
The Zendesk article editor offers a variety of formatting options to enhance your content. You can apply HTML headings, bold, underline, italicize text, and create bulleted or numbered lists. Additionally, you can change text color, align text,…
How can I insert images and videos in Zendesk articles?
Inserting images and videos in Zendesk articles is straightforward using the Help Center editor toolbar. You can insert an image by using the file browser, with a file size limit of 20 MB. For videos, you can insert them if they are hosted on a…
Can I change text color and background in Zendesk's content block editor?
Yes, you can change both text color and background color in Zendesk's content block editor. The toolbar provides a color selector for these options. This feature allows you to customize the appearance of your content blocks, making them more…
What is the Enhance Writing feature in Zendesk's editor?
The Enhance Writing feature in Zendesk's editor uses generative AI to improve your content. This feature requires the Advanced AI add-on. With Enhance Writing, you can expand, simplify, make your content more friendly, or more formal. It's a great…
Is it possible to insert content blocks in Zendesk articles?
Yes, you can insert content blocks into Zendesk articles, but this feature is available only for Enterprise plans. Content blocks allow you to create and insert reusable information into your articles. This is particularly useful for maintaining…
How do I create tables in Zendesk's Help Center editor?
Creating tables in Zendesk's Help Center editor is simple with the toolbar's table options. You can create or modify tables using the menu options provided. Tables are a great way to organize and present data clearly and concisely in your…
Can I view or edit HTML source code in Zendesk's editor?
Yes, you can view or edit the HTML source code in Zendesk's editor. This feature is available in both the article and content block editors. Editing the HTML source code allows you to make more precise adjustments to your content's structure and…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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