image for site

Find Your Time Zone on Zendesk - Frequently asked questions

Discover solutions to common issues with locating your time zone in Zendesk settings. Explore FAQs to troubleshoot and resolve time zone discrepancies effectively.

Frequently asked questions

Why can't I find my time zone in Zendesk settings?

Zendesk's localization settings only include a subset of global time zones. For instance, if you're looking for the time zone for Manila, Philippines, you won't find it directly listed as GMT+08:00 in the dropdown. To find a comparable time zone,…

How do I find a comparable time zone in Zendesk?

To find a comparable time zone in Zendesk, look for cities with the same GMT offset as your location. For example, Manila's GMT offset is +08:00. Cities like Beijing, Hong Kong, and Singapore share this offset and do not observe daylight-saving…

What should I do if my city isn't listed in Zendesk's time zones?

If your city isn't listed in Zendesk's time zones, you can select a city with a similar GMT offset and daylight-saving practices. For instance, if you're in Manila, which is GMT+08:00, you can choose cities like Beijing or Hong Kong. These cities…

Why does Zendesk not list all global time zones?

Zendesk's localization settings include only a subset of global time zones, which may not cover every city or region. This limitation means you might need to find a comparable city with the same GMT offset and similar daylight-saving practices….

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites