How to Troubleshoot Jira Integration - Frequently asked questions
Frequently asked questions
How can I fix a 401 error in Jira integration with Zendesk?
A 401 error in Jira integration usually means incorrect admin credentials or permissions. Ensure the Jira username is not an email, and the password is correct. The admin account should be part of the user, developer, and administrator groups,…
What should I do if I see 'Did you follow the installation instructions…' error?
This error often appears after installing or reinstalling the Jira app in Zendesk. To resolve it, uninstall the Jira app in both Zendesk and Jira, disconnect them, and then reinstall. Make sure to log out and back in as an admin in both platforms…
How do I correct a Zendesk subdomain error during Jira setup?
If you encounter a Zendesk subdomain error during Jira setup, it means the subdomain is incorrect. Ensure the subdomain is correctly entered and set up by both a Zendesk and Jira admin account. This will help in establishing a proper connection…
What causes a 502 (Bad Gateway) error in Jira integration?
A 502 error typically occurs when creating or linking issues to tickets due to a misconfigured base URL. To fix this, update the Jira base URL to match your Jira URL host, checking for any spelling errors or missing parts like '.com'. This ensures…
How can I resolve the 'Zendesk Notify. Notification failed' error?
This error is caused by your browser blocking API calls to Zendesk. To fix it, disable website tracking or strict privacy settings in your browser. Alternatively, use Google Chrome, where this error does not occur, to ensure smooth API…
Why are Jira updates and comments missing in Zendesk?
Missing Jira updates in Zendesk are due to API call collisions when multiple updates occur simultaneously. To prevent this, leave a 5 to 10-second gap between updates. This ensures all updates are processed and appear correctly in…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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