How to Add Content Tags to Posts - Frequently asked questions
Frequently asked questions
How can I add content tags to a new community post in Zendesk?
To add content tags to a new community post, you can do it while creating the post. In Guide, click on Add > Community post. Configure the details of your community post, and in the Related to field, click the down arrow to select the content tag…
Can I add content tags to an existing community post in Zendesk?
Yes, you can add content tags to an existing community post. To do this, open the post you want to edit, click the Post actions icon, and select Edit. In the Related to field, click the down arrow and select the content tag you want to apply….
Who can add content tags to community posts in Zendesk?
The ability to add content tags to community posts in Zendesk depends on the user's role. Guide admins and agents can create and manage content tags. If permissions are granted, agents can also manage content tags for specific topics. End users can…
What is the purpose of adding content tags to Zendesk community posts?
Adding content tags to community posts helps group and display related content to end users. When users click on a content tag, they are directed to a search results page showing all help center content with the same tag. This feature enhances the…
Why can't I add content tags to new posts in my Zendesk community?
If you're unable to add content tags to new posts, it might be due to your system's configuration or your user role. Ensure that your permissions allow you to add tags, as this capability varies by role. If you're still facing issues, it might be…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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