New Ticket Field Missing? - Frequently asked questions
Discover solutions for when your new ticket field doesn't appear on your ticket form. Explore common issues and troubleshooting tips in our comprehensive FAQ guide.
Frequently asked questions
Why isn't my new ticket field showing on the ticket form?
If your new ticket field isn't appearing on the ticket form, try refreshing your page first. Sometimes, changes need a quick refresh to show up. Additionally, if your Zendesk plan supports multiple ticket forms, ensure that the new field is added…
What should I do if my ticket field is added but not working?
If your ticket field is added to the correct form but still not functioning, refreshing the page or logging out and back into Zendesk might help. If the issue persists, it could be account-specific, and you may need to contact Zendesk support for…
How can I contact Zendesk support for ticket field issues?
To resolve specific issues with ticket fields, contacting Zendesk support can be very helpful. They can investigate your account and provide tailored assistance. You can start a direct chat with their support team by following the instructions in…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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Freecash
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Read FreeCash's case study
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