Migrating from Live Chat to Messaging - Frequently asked questions
Frequently asked questions
What are the benefits of migrating from live chat to messaging in Zendesk?
Migrating from live chat to messaging in Zendesk can lead to improved team productivity and efficiency. Companies that have made the switch report faster ticket resolution times with fewer touches. This transition can streamline your customer…
What account requirements are needed to enable messaging in Zendesk?
To enable messaging in Zendesk, you must have either a Zendesk Suite account or a Support + Chat account (Team plan or higher) with the Agent Workspace enabled. This setup is essential to ensure that your account is compatible with the messaging…
How can I assess if my Zendesk account is ready for migration to messaging?
To determine if your Zendesk account is ready for migration to messaging, you should conduct a self-assessment using specific questions provided by Zendesk. These questions cover various features and functionalities, such as the use of chat…
What should I do if I encounter issues during the migration to messaging?
If you encounter any issues or concerns during the migration to messaging, it's important to contact your account representative or Zendesk Customer Support before proceeding with the migration. They can provide guidance and support to ensure a…
What are the next steps if I answer 'Yes' to the self-assessment questions?
If you answer 'Yes' to any of the self-assessment questions, the next step is to contact your account representative or Zendesk Customer Support. They will help you further evaluate your account and provide assistance with the migration process….
What should I do if messaging is enabled without my consent?
If messaging is enabled without your consent, and you find that the option to disable it is greyed out, it's crucial to contact Zendesk Customer Support immediately. They can assist in resolving the issue and ensure that your account settings align…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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