Find Field Key for User & Organization Fields - Frequently asked questions
Discover answers to common questions about locating field keys for user and organization fields in Zendesk. Explore detailed guidance and solutions.
Frequently asked questions
How can I find the field key for custom user fields in Zendesk?
To find the field key for custom user fields in Zendesk, you need to access the user field settings. Field keys are essential for importing users and using custom fields in placeholders and API calls. For detailed instructions on locating a field…
Where can I find the field key for custom organization fields in Zendesk?
To locate the field key for custom organization fields in Zendesk, you should navigate to the organization field settings. These field keys are crucial for importing organizations and using custom fields in placeholders and API calls. For a…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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