Find Saved Drafts of QA Reviews - Frequently asked questions
Discover where to locate your saved drafts of QA reviews in Zendesk. This page answers common questions and provides guidance on managing your drafts effectively.
Frequently asked questions
How can I save a draft of my QA review in Zendesk?
You can save a draft of your QA review in Zendesk by simply closing the conversation before submitting the review. This action automatically saves your draft, allowing you to return to it later. To access your saved drafts, navigate to the…
Where can I find my saved QA review drafts in Zendesk?
To find your saved QA review drafts in Zendesk, go to the Conversations view and select Drafts. This is where all your automatically saved drafts are stored, allowing you to pick up right where you left off. Remember, these drafts will be…
How long are QA review drafts saved in Zendesk?
QA review drafts in Zendesk are saved for a period of 30 days. After this time, they are automatically removed from the system. This means you have a month to complete and submit your review before the draft is deleted. Be sure to check your drafts…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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