Measure Explore Dashboard Activity - Frequently asked questions
Discover how to measure Explore dashboard activity with Zendesk. Find answers to common questions about tracking, analyzing, and optimizing your dashboard usage.
Frequently asked questions
What new features are available for measuring Explore dashboard activity in Zendesk?
Zendesk has introduced new features to help you measure the activity of your Explore dashboards. These enhancements provide insights into the number of views each dashboard has had over the last six months, the number of active schedules, and the…
Why did Zendesk introduce changes to Explore dashboard activity measurement?
Zendesk introduced these changes to help admins and editors identify which dashboards are actively used and impactful. This knowledge is crucial for deciding which dashboards should be migrated to the new dashboard builder. By understanding…
Do I need to take any action for the new Explore dashboard features in Zendesk?
No action is required on your part for the new Explore dashboard features in Zendesk. The update is automatically rolling out to all accounts, so you can start benefiting from the new insights without any additional steps. If you have any questions…
How can I view the new metrics for my Explore dashboards in Zendesk?
The new metrics for your Explore dashboards, such as the number of views, active schedules, and external links, can be viewed in the dashboard library. These metrics are available in the 'Shared with me', 'My dashboards', and 'All' tabs (the latter…
What benefits do the new Explore dashboard metrics provide to Zendesk users?
The new Explore dashboard metrics provide several benefits to Zendesk users. They offer insights into dashboard engagement, helping you identify which dashboards are most impactful and should be prioritized for migration to the new dashboard…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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