Fix Dashboard Widget Issues - Frequently asked questions
Discover solutions for unresponsive dashboard widgets in Zendesk. Explore common questions and troubleshooting tips to resolve widget issues effectively.
Frequently asked questions
Why does nothing happen when I click on a widget in My Dashboard?
If nothing happens when you click on a widget in My Dashboard, it might be due to a corrupted cookie in your browser. To resolve this issue, try clearing your cache and cookies and ensure your browser is up to date. If the problem persists, you…
How can I fix a corrupted cookie issue in my browser?
Fixing a corrupted cookie issue involves clearing your browser's cache and cookies. This process can vary slightly depending on the browser you are using, but generally, you can find this option in the settings or preferences menu. After clearing…
What should I do if clearing cookies doesn't fix my widget issue?
If clearing cookies and cache doesn't resolve the widget issue, you may need to follow browser-specific guidance. Zendesk provides support for cookie-restricted browsers, which might offer additional steps tailored to your browser. Checking this…
Where can I find browser-specific guidance for cookie issues?
Browser-specific guidance for cookie issues can be found in the Zendesk support article for cookie-restricted browsers. This article provides detailed steps tailored to different browsers, helping you resolve issues that aren't fixed by simply…
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Zeffy
Zeffy
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Conrad Jones CX and Service Leader
Zinc
Zinc
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Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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