What's New Q4 2023 - Frequently asked questions
Frequently asked questions
What are the new AI-powered conversational features in Zendesk Q4 2023?
Zendesk has introduced several AI-powered conversational features in Q4 2023 to enhance customer interactions. These include intent suggestions for advanced bots, which help identify common customer queries based on past interactions, allowing…
How can agents manage app shortcuts in Zendesk Agent Workspace?
Agents can now create and manage shortcuts for their favorite apps in the Zendesk Agent Workspace. This feature allows agents to pin apps in the context panel, enabling quick access without searching through the entire list of apps. Each agent can…
What improvements have been made to the Zendesk Guide media library?
Zendesk has made several improvements to the Guide media library, enhancing how media files are managed. You can now rename media files, such as images and article attachments, directly within the library. This update provides a detailed view of…
How does Zendesk's new record preview panel work?
The new record preview panel in Zendesk allows agents to view details about records related to the ticket they are working on without leaving the context panel. This feature is part of the context panel and provides relevant information about the…
What are the new custom role permissions in Zendesk for Enterprise plans?
Zendesk has introduced enhanced custom role permissions for Enterprise plans, allowing for more granular control over agent capabilities. Agents can now be granted explicit permission to search and view lists of end users, as well as manage team…
How can Zendesk's new semantic search feature benefit help centers?
Zendesk's new semantic search feature is designed to improve search accuracy and relevance in English language help centers that don't have external content. This feature uses advanced algorithms to understand the context and intent behind search…
What is the Advanced Data Privacy and Protection (ADPP) add-on in Zendesk?
The Advanced Data Privacy and Protection (ADPP) add-on in Zendesk is designed for customers with advanced data privacy and security needs. It offers features beyond the standard security measures, such as the Access Log API, which provides a…
What upcoming features are in Zendesk's early access programs (EAP)?
Zendesk has several exciting features in its early access programs (EAP) that are set to enhance various aspects of the platform. These include Advanced Encryption, which allows companies to encrypt their Service Data using their own enterprise key…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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