How to Customize Reports in Zendesk - Frequently asked questions
Frequently asked questions
How can I customize the appearance of my Zendesk report?
You can customize your Zendesk report's appearance to better suit your business needs. After creating or opening a report for editing, head over to the report builder where you'll find the customization menus in the right sidebar. These menus…
What are the different customization menus available in Zendesk report builder?
Zendesk report builder offers several customization menus to tailor your reports. These menus are located in the right sidebar of the report builder. The available menus include Visualization type, Chart configuration, Result manipulation, and…
How do I change the chart type in a Zendesk report?
Changing the chart type in a Zendesk report is straightforward. You can select the type of chart that best displays your data using the Visualization type menu in the report builder. This menu allows you to choose from various chart types,…
Can I perform calculations on my Zendesk report data?
Yes, you can perform calculations on your Zendesk report data. The report builder includes a Calculations menu that lets you create custom calculated metrics and attributes. This feature is particularly useful for generating insights that are not…
How can I manipulate results in a Zendesk report?
Manipulating results in a Zendesk report is possible through the Result manipulation menu. This feature allows you to create simple calculations based on metrics or attributes already added to your report. By using this menu, you can adjust the…
What should I do if I encounter a bug in Zendesk reports?
If you encounter a bug while using Zendesk reports, it's important to report it so that it can be investigated and resolved. You can open a ticket with Zendesk support, and an engineer will look into the issue. For example, if you notice…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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